This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Gerald Kia of North Aurora
- Car Dealers
- North Aurora, IL
About this business
At Gerald Kia of North Aurora, we offer a wide selection of top-notch new and used vehicles for you to choose from, along with a great service center; our friendly and knowledgeable staff is always ready to offer any assistance you might need to ensure you have a great experience at our dealership. Whether you visit us online or in person you will see that we can demonstrate our commitment to excellence!
Location details
201 Hansen Blvd, North Aurora, IL, 60542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Very friendly and knowledgeable and eager to help. I highly recommend.
Business response:
Ms. ******* Thank you so much for your kind words! We appreciate your business and are here for you should you need anything!!
***** ******* Coordinator talks down to me because I am a women. He will speak to my husband with no problem, but he is extremely condescending when he talks to me. I have been given the runaround with my 2016 *** ****** failure. Worst customer service experience ever. Will never buy a *** again. Avoid this dealership and service department at all costs.
Business response:
Our apologies for the experience that ************** had. I reached out to her last week, and within 24 hours, had the entire situation handled. *** has approved a new engine for the ***** ***, and we are awaiting the arrival of the engine. ************** has been in loaner car the entire time, and seems very happy with the resolve thus far. She will be dealing with ******************* or myself going forward.
Dropped my 2016 Kia ******* off for an engine diagnostic.They returned my Kia ******* to me with the a rag sitting on top of the engine (fire hazard), and the engine, battery and fuses were completely dismantled. Caps and valve covers were missing.Service manager "****" told me they weren't required to return my vehicle to me in its original state. I've never heard of a dealership doing this. They also "misplaced" my newly replaced spark plugs, but later found them after I threatened legal action.I now have to have a complet... read more
They had a car advertised on several sites, including their own. I wanted to purchase it and they changed the price to the correct price. Then informed me that I would have to pay to correct price. I will never do business with them ever.
Frequently asked questions about Gerald Kia of North Aurora
How is Gerald Kia of North Aurora rated?
Gerald Kia of North Aurora has a 4.7 star rating with 3,822 reviews.
When is Gerald Kia of North Aurora open?
Gerald Kia of North Aurora is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com