Geoffrey Karlen Agency Inc - Nationwide Insurance

Katherine Pineda 

on Google

a month ago

This company is a complete disappointment when it comes to customer service and support. I was with them for a couple of years and things were fine at first. But once their agency changed and new agents took over, everything went downhill fast. James is very rude! I had a commercial insurance policy through them, and getting help became nearly impossible. Phone calls were ignored, emails went unanswered, and when I finally did reach someone, they either didn’t know what they were talking about or couldn’t provide real answer... read more

Mike Bridgett 

on Google

5 months ago

I had an exceptional experience working with Kristen Barneski at Karlen & Associates! I was in a bind, facing last-minute insurance needs after issues with my previous provider, and Kristen truly went above and beyond. Despite the time crunch, she was incredibly responsive, handling everything swiftly and efficiently, just before closing on our property (literally, minutes before we were supposed to close). Her professionalism and dedication made what could have been a stressful situation smooth and hassle-free. I highly rec... read more

Sherrie Amoss 

on Google

5 months ago

I started my insurance process, condo and car over 30 years ago with the Geoffrey Karlen Agency for Nationwide insurance. The office I have worked with is the Frederick location on Thomas Johnson Drive, and the person who handles all my insurance needs is Mary Wright, who I have been working with for over 30 years as well. If there are any questions or concerns I have, I know to just send Mary an email and she is answering my question and supplying me information quickly with regard to any of my insurances. She always makes ... read more

Mr Ruiz 

on Google

7 months ago

Normally, I don't leave one-star reviews, but my experience with James and this agency was a complete nightmare. For someone in customer service, James has a terrible attitude and lacks professionalism. I wasn’t asking for anything for free—I simply wanted to understand why certain policies were so expensive. Instead of providing a clear explanation, he raised his voice during our last conversation. That completely killed my desire to keep dealing with bad-tempered people. I don’t know if he’s the owner or not, but he is far... read more

Jim Harris 

on Google

a year ago

If you are looking for professionalism, customer service, along with follow up and follow through. This is NOT the place. TERRIBLE CUSTOMER SERVICE. I had a commercial policy that Maritza left lapse during COVID which cost me thousands to reinstate, the office manager James actually stated to me she did not know what she was doing. NOW a friend has a homeowners policy about to be cancelled and everyone over there is invisible and will not call back, return e mails or conduct business in a regular manner. RUN don’t walk away ... read more