Genuine Auto Glass

Clark Bartron 

on Dex Knows

13 years ago

Fast and Friendly After finding Genuine Auto Glass through a Bing search, I called and got a quote. The cheery gal that answered the phone gave me the price quickly and mentioned she could get it done that day. I took my car and and they finished an hour early. Fast, efficient friendly service is easily recommendable. 

Bradford 

on Dex Knows

13 years ago

2nd time frequenter I had originally brought my girlfriends car into the Puyallup shop to get her windshield replaced and her windows tinted from SC Window Tinting. When I first called I was greeted by a young woman named Jennifer. She was EXTEREMELY pleasant, knowledgable and responsive to my needs. I was quoted a fair and competitive price and was given an estimated time frame of 3 hours for the entire process. I had arrived approximately a half hour early, and they were able to get to work on her car quickly thereafter. O... read more

President Genuine Auto Glass 

on Dex Knows

14 years ago

President Response I realize this isnt the place for this,however I feel as though I must reply.I am John (President) the person that spoke with the customer I do have all the facts correct ,since I work from the Tacoma store my Technician showed me his phone no call from customer maybe he deleted it (highly unlikely) maybe the customer miss dialed. Why didnt he call the shop??? I dont write my own reviews our customers do. I do however respond. We are recommended by many dealerships, service departments and auto body shops ... read more

Whatever you say GAG president 

on Dex Knows

14 years ago

Nice 5 star bump from yourself GAG president is wrong. read response to.. they won't find you.. Hey GAG president I didn't do business with you so how do you know your story transpired???!! I dealt with John, a store manager at best.. You say I didn't call the driver.. That's a load of crap! I still have his number on my call log.. and I could pull of my bill too if you'd like! The question, now, is did you write the good reviews yourself under a psuedo name? 

President Genuine Auto Glass 

on Dex Knows

14 years ago

Needed a Windshield/dont expect them to find you In response to this review. The customer is correct we did call him (at his home not work) prior to driving about 15 miles one way.As we allways do.However after my tech. got no answer he left a message for him to call the shop or his cell phone. He got no call to his cell phone, We got no call to the shop.After about 1 1/2 hours after not hearing from the customer I called him, I explained we allways need to speak with the customer before going to make sure they are available... read more

Needed a windshield 

on Dex Knows

14 years ago

Dont expect the to find you. They called the day of service to confirm I was at location given.. My job prevents me from taking calls sometimes.. Called (driver) back.. went straight to voicemail.. Called John and HE suggested I go somewhere else. So I would do just that.. besides John informed me his drivers/installers don't have GPS so don't expect them to find you. 

bore 

on Dex Knows

14 years ago

customer great job I wouldnt go anywhere else they where professional and courtious and my car looks perfect my agent reccommended them and she was right on!! 

Volvo 

on Dex Knows

15 years ago

Volvo s60 windshield The first time they replaced it, it squeeked so bad I turned around after driving only a block and had them redo it. They broke some of the trim clips that hold the trim pieces around the windshield among other things. Will not use them again. Used them only because they were recommended by my insurance company. This review is for the Tacoma shop. 

Icare 

on Dex Knows

16 years ago

Poor customer service Poor customer service, does not know how to respect customer requests.