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Genie Co
- Garage Door Services
- Mt Hope, OH
About this business
Location details
1 Door Dr, Mt Hope, OH, 44660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customer support. They make smart door controllers but the set up and instructions are absolutely the worst of any product I’ve purchased. The instructions were poor and left out an important step. Once I had it their Aladdin Connect up and running it operates great and all feature work.
Be very careful when dealing with this company. Here is why i say so. I ordered online garage door opener system on Sunday, February 2 at 11:15 pm ET or so. Upon examining their order detail, i changed my mind and called in on Monday, February 3, at 8:20 am ET or so, within a matter of 9 hours or so on weekend, mind you, to cancel my order. Unbelievable as it seems, the agent tells me he cant cancel my order as it has already been shipped. I tell him how can you say it is shipped within a matter of few hours on weekends, to ... read more
This company is deplorable. Customer Service is an oxymoron. Incompetent, unprofessional, poor product knowledge. There answer for product issues is call an installer and then hang up(Arillio). First photo is of genie that raised & closed the garage door for 14 years (1/2hp). Second photo of new Genie 7155TKV that can't open the door(1 1/2hp).
Dont buy a Genie! Genie used to be great, simple and long lasting openers. Now they make many models that change all the time, so when your opener breaks, "Oh gosh, sorry we don't have parts for that model anymore." When I bought my genie I called and asked them if a belt drive would last as long as a chain drive. They said, "Sure, they last for decades." BS! My Genie was @11 years old when the belt shredded. Genie was NO HELP. They suggested that I buy a new opener! Ha! I will - but it won't be a Genie! It's also a disgusti... read more
For GPS, use Millersburg, Oh. Great place, super people.....in n out as fast as they can. No complaints
Frequently asked questions about Genie Co
How is Genie Co rated?
Genie Co has a 3.3 star rating with 38 reviews.
When is Genie Co open?
Genie Co is closed now. It will open on Monday at 9:00 a.m.
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