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Genie Co
- Garage Door Services
- Mt Hope, OH
About this business
Location details
1 Door Dr, Mt Hope, OH, 44660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Is the "genie" a few thousand years old, like I dream of Genie was?
I bought a Genie opener, installed it and a few months later it failed. I couldn't figure out the issue, so I contacted Genie and described it and they told me to call a service company they recommended, which owns Genie. The serviceman said it was a broken sensor that happens a lot on that model and he had extra sensors with him and fixed it there. Minimum one hour charge plus part. I paid him but couldn't get Genie to reimburse me because they said they don't cover labor, only the $15 part, which they also didn't pay. They... read more
I bought a Genie opener, installed it and a few months later it failed. I couldn't figure out the issue, so I contacted Genie and described it and they told me to call a service company they recommended, which owns Genie. The serviceman said it was a broken sensor that happens a lot on that model and he had extra sensors with him and fixed it there. Minimum one hour charge plus part. I paid him but couldn't get Genie to reimburse me because they said they don't cover labor, only the $15 part, which they also didn't pay. They... read more
Poor customer support. They make smart door controllers but the set up and instructions are absolutely the worst of any product I’ve purchased. The instructions were poor and left out an important step. Once I had it their Aladdin Connect up and running it operates great and all feature work.
Be very careful when dealing with this company. Here is why i say so. I ordered online garage door opener system on Sunday, February 2 at 11:15 pm ET or so. Upon examining their order detail, i changed my mind and called in on Monday, February 3, at 8:20 am ET or so, within a matter of 9 hours or so on weekend, mind you, to cancel my order. Unbelievable as it seems, the agent tells me he cant cancel my order as it has already been shipped. I tell him how can you say it is shipped within a matter of few hours on weekends, to ... read more
Frequently asked questions about Genie Co
How is Genie Co rated?
Genie Co has a 3.3 star rating with 41 reviews.
When is Genie Co open?
Genie Co is open now. It will close at 5:00 p.m.
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