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Genesis of Elgin
- Car Dealers
- Elgin, IL
About this business
Location details
1200 E Chicago St A, Elgin, IL, 60120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Sales process was very easy, no pressure. John Bannon did an excellent job. Beware of Finance Manager. Not very transparent. Kept all info to himself. Tried to sell us a 3 year maintenance package that was already provided by Genesis. Other bundled packages he offered kept changing in price each time I questioned him. Just wanted us to sign here and not read documents. When we did read documents there were numerous misspellings. Did not make us feel very comfortable especially when dealing with a high end brand such as... read more
First time owner of a Genesis GV70 and very happy with my first service experience. At all points throughout the booking process Damon kept me updated on the procedure and timings. On the day Damon delivered me a Lovely clean loan vehicle and drove mine off for servicing. Hours later a gleaming spotlessly clean gv70 was returned by him. Very happy with the whole experience. Thank u!
Jon McFarland and team run a great dealership, Genesis is a great car line and this dealership matches the car with attention to detail and service. Great cars, great dealership. Stop by and see them when looking for a new or used vehicle.
Everyone at the dealership was very friendly and professional in helping us select the best vehicle for our needs; especially Aaron Hilliard, our salesperson. He is the best!
Bought a 2025 GV80 in August. Called to get serviced, they won't have a loaner car available for over 2 weeks? Doesn't do me a lot of good given I'm headed out on a 800-mile drive in 2 weeks? I had to call in to the dealership 3 times to finally get through to service. Not sure why there isn't a phone prompt for service, or a direct line? First call, went to voicemail, next it disconnected me, 3rd call got transferred service. After realizing that I couldn't get a loaner for 2 weeks, I expressed my concern that Genesi... read more
Tried to schedule complimentary maintenance/service on my 2025 GV80 today. I was told over 2 week wait for a service loaner. Seems excessive, and in like most of the other reviews I read, Genisis fails to live up to the service after the fact of a luxury vehicle manufacturer. Never had this level of service at Mercedes or Acura. Kinda sad as it's a nice ride, lack of service will make me think about another manufacturer next purchase.
We were shown the GV60 today and are very much looking forward to our test drive. Sarah was very helpful and patiently answered all our questions on features and how everything worked. Very impressive all round - thank you!
Great conversation with Mustafa, deserves a rise
Where do I begin? My husband surprised me with the new Genesis GV80 coupe for my birthday. We had the vehicle less than 2 weeks and the entire front panel went awry. A rep from the service dept tried to troubleshoot over the phone. Finally, we had to bring the car back to the dealership. It was seriously unsafe to drive. The lane departure and parking assist kept coming in and out while driving. We were given a loaner that was very small and filthy. My husband is a big guy. We kept requesting for a larger vehicle to be told ... read more
Frequently asked questions about Genesis of Elgin
How is Genesis of Elgin rated?
Genesis of Elgin has a 4.5 star rating with 207 reviews.
When is Genesis of Elgin open?
Genesis of Elgin is closed now. It will open at 9:00 a.m.
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