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Genesis of Elgin
- Car Dealers
- Elgin, IL
About this business
Location details
1200 E Chicago St A, Elgin, IL, 60120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Bought a 2025 GV80 in August. Called to get serviced, they won't have a loaner car available for over 2 weeks? Doesn't do me a lot of good given I'm headed out on a 800-mile drive in 2 weeks? I had to call in to the dealership 3 times to finally get through to service. Not sure why there isn't a phone prompt for service, or a direct line? First call, went to voicemail, next it disconnected me, 3rd call got transferred service. After realizing that I couldn't get a loaner for 2 weeks, I expressed my concern that Genesi... read more
Tried to schedule complimentary maintenance/service on my 2025 GV80 today. I was told over 2 week wait for a service loaner. Seems excessive, and in like most of the other reviews I read, Genisis fails to live up to the service after the fact of a luxury vehicle manufacturer. Never had this level of service at Mercedes or Acura. Kinda sad as it's a nice ride, lack of service will make me think about another manufacturer next purchase.
Frequently asked questions about Genesis of Elgin
How is Genesis of Elgin rated?
Genesis of Elgin has a 4.5 star rating with 207 reviews.
When is Genesis of Elgin open?
Genesis of Elgin is open now. It will close at 9:00 p.m.
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