5285 Car Country Dr, Carlsbad, CA 92008 United States
http://www.carlsbadgenesis.com/
Open now:9:00 am - 8:00 pm
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Dawne Clay on YellowBot
13 years ago
06/25/2010, 12:12 PM
Great service department and staff!!!
Previously I had taken my car into another dealership's service department that I was just not happy with. I decided to try out another dealer, so I went in to North County Hyundai. Immediately, I felt relief. It seemed like the staff there really cared about me and what was going on with my car! I would recommend North County Hyundai to anyone. Everyone was courteous and polite. I would rather drive a few extra miles and have my car worked on by them... I feel safe.
D Dion on YellowBot
13 years ago
01/20/2010, 16:24 PM
Terrible service experience!
I purchased a new 2009 Santa Fe Limited from this dealership on Jan 4, 2010. The sales experience was excellent, and Akiba my salesman was top flite. About a week after having the vehicle the XM function on the radio stopped working and the radio would lock up if the XM function was selected. Not a big deal, things happen. I took the vehicle back to North County Hyundai for diagnostics/repairs on Friday the 15th. They diagnosed it as a faulty receiver head unit. Mark Price my service advisor told me they had a new one in stock and that they would replace while I'll waited, fantastic! Things were going well. After receiving the vehicle back however, I noticed fingerprints all over the top of my dash where the technician had been working, and several marks on the inside of my windshield where his head had apparently bumped it while he was replacing the radio unit. Nice oily spots on my windshield, gross. No one bothered to check this vehicle out after the repairs were done before giving it back to me. The interior was immaculate when I arrived there that morning. At this point I just wanted to get on my way because I had been there for several hours. I decided that I would just clean it myself later. Once I got home though, upon closer inspection, I found several gouges & scratches in the center stack dash panel and radio bezel area where the technician had been working. He had to remove the dash bezel to replace the radio. Keep in mind this vehicle had approximately 350 miles on it at the time of the repair. I then contacted Mark Price at the dealership and explained to him what had happened. He was very upset that my vehicle had been damaged and assured me they would fix it. He then had his service manager Gillian contact me to discuss this matter further. This is where it goes down hill. Gillian contacted me three days later. I was not impressed with her right from the start. (You know the feeling you get when you know you're dealing with someone with a bad attitude). Mark was great, she was not. Not once during our conversation did she ever apologize for the reckless workmanship that was performed on my vehicle by her technician. Furthermore, she gave me the feeling on the phone that she could care less about the damage to my new car. Nice, I spent almost 30K on this vehicle and this how I'm treated. So after that phone conversation with Gillian, I've decided to live with damage for now, rather than return it to them and put up with her attitude. I'm exploring my legal options and will deal with this in the near future. I just don't want them anywhere near my car at this point. So I'm sending this out to everyone in North County to steer clear of this dealership. I work closely with the public and I'm telling everyone I know about this terrible experience I had. Hopefully, I can deter some folks from using this dealership (at least the service dept and Gillian anyway). I've heard good things about both Frank and Drew Hyundai, definitely worth looking in to. I love my new car and would buy it again in a minute, just not from this dealership. And as for Gillian, well lets just say I think Mark Price should be running the service department and not her!
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