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Geek Squad
- Retail
- Rockford, IL
About this business
Location details
281 Deane Dr, Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Geek squad can't even manage a simple hard drive upgrade on a 4000 dollar workstation laptop. I asked them to install two m2 hard drives to replace my current m2 drives with larger capacity. I asked them to please verify that the gen5 pci card is in the gen 5 pcie slot on the board. I was returned a laptop with the cards in the incorrect slot. A drive that supposed to read write at 5x 14000 reading at 4x 3000. What a joke. The tried to refuse to fix this until the store manager Joey got involved and fixed the situation. What... read more
Acudimos a la tienda para una ayuda sobre los celulares que compramos y la verdad que recibimos una buena atención y una buena ayuda de la joven Galilea ,nos supo ayudar en todo,tomó su tiempo a pesar de que ya estaban por cerrar la tienda nuestra experiencia fue buena.
Awful!!! Worst customer service ever!! Got sent around the block several times and the issue is still not resolved! I will never shop a Best Buy again and will never use Geek Squad again! Paid all that money for a tv and a protection plan and nothing got fixed‼️
Great helpful staff.
Insignia tvs are COMPLETE TRASH . Lasted less than a year and went black. Best buy does absolutely nothing to fix it even though it's "their brand". Sends geek squad out a month later, they tell you they'll order a part and if it doesn't fix it they will get you a new TV. Then they schedule another appointment for another month out because they say they are no longer gonna replace it until they try ordering more parts. Everytime you call the store it sends you to the corporate number and they say there is nothing that they c... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3 star rating with 44 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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