This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Geek Squad
- Electronics
- Georgetown, TX
About this business
Location details
1015 W University Ave Ste 300, Ste 300, Georgetown, TX, 78628, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I inquired with Geek Squad about placing thermal pads on my Mac Neo CPU online as I wasn't sure that they would be able to assist me with this. After being told they could "absolutely" do that, I drove all the way to the store just for them to tell me that they can't help me with this. I understand not being able to do that, but being lied to so that I could come in was a bit annoying.
I took my fiancée’s car and my car to get dash cams installed today. We were gifted the dash cams and showed up to the original appointment not knowing we needed additional wiring to have cordless dash cams. Rob was super helpful and put in my Amazon box exactly what to order for each car and helped me r/s the appointments. Today he finished each car super quick and explained the dash cams and set up! He’s really such a nice, professional, and efficient helpful guy! He also said to call with any additional questions. Thank y... read more
I live 70 miles away from the store and I can’t get a real person to speak to me, even though I am a Total Tech member and have just spent $700.00 on a new laptop at this Best Buy. This is unacceptable.
I have now tried 4 times to get help and have been hung up on every time without anyone saying a word PR offering any assistance or someone that could help me. What is the point of having a customer service department that doesn't support or even speak to t he customer? Ill try the police department. At least they will at least ask me the problem.
Here is why I appreciate the Geek Squad: CeeCee is the epitome of professionalism. She gets to the point and takes care of business. For instance, when a customer tried to interrupt and take over my appointment, she was firm without negative undertones. For my issue she immediately knew a work around, implemented it and then showed me. If I wasn't retired, I would try to steal her away. Very impressive!!! Another employee I would like to praise is James who, on a different occasion was an encyclopedia of information. I asked... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.5 star rating with 33 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com