Geek Squad

Michael Gruenewald 

on Google

3 months ago

I purchased a copy of WEBROOT for internet protection, After attempting to install it I saw where I accidently misspelled my email and added a letter by mistake. I called Webroot and after a tremendous round of automated systems I was connected with someone in India that could not help me or even speak English. I went back to the store and discovered there was nothing they could do per the Geek Squad and the sales department where I bought the item. I will never go back to Best buy again for anything! 

Ram 

on Google

3 months ago

It took 40 min trying to schedule the appointment. The person assisting me was so disconnected and poorly trained. At the end I gave up, no way am I going for the geek squad and run in to problems later. 

susan roberts 

on Google

5 months ago

Called store for appt, they verified my phone , made me appt, then ran me all the way over there, after waiting in line 10 min after appt, a very rude heavy set man with glasses told me they don’t have battery in stock ?? Then tried to accuse me not talking to them on the phone when clearly I did!! NEVER AGAIN , everyone in line was complaining about him 

esther young 

on Google

6 months ago

I purchased a,new laptop and was told it would mirror my old one!! Not even close they told me when I picked it up that is not in their pervue. They are the worst of the bad computer guys, 

Caleb Shirey 

on Google

7 months ago

I had my laptop give me issues yesterday, and the Geek Squad helped me out. Jasmine helped me along with the process, and was professional and nice to me. Highly recommend the Geek Squad for any help with one's computer.