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Geek Squad
- Electronics
- Watertown, NY
About this business
Location details
21085 Salmon Run Mall Loop W, Watertown, NY, 13601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
literally worst customer service i have ever encountered. this is the first review ive ever left on anything but i feel like i have to because it was so horrible. each employee told me a different story about what needed to be done with my computer. additionally, i was ignored while standing at the counter for 5+ minutes both times i was there while an employee was on facetime with a friend (no other customer was being helped and i was the only one in line). Finally, what drove us the most crazy was the condescending and man... read more
So I’m usually a fan of their services and everything is always good and cool and let me start off by saying Marcus is a great person to represent this company and I have no problems with him at all he was always straight forward and always helped me whenever I took my PC in. But here’s this and this isn’t Marcus’s fault because he didn’t work on it he even told me which I respect. I pick my PC up tonight and don’t pay much attention to it until I go home, I get home and see thermal paste smeared over my glass and on the cas... read more
The geek squad took my computer in and organized a pick up day for friday. We'll friday came and my pc was not ready nor did I hear from the geeksquad. On top of all that its is a literal NIGHTMARE to fight through tech support to even get to speak with one of them. Turned out within the 6 days they held my pc they did virtually nothing and told me the problem a week later was exactly what I suspected of it. Important to add the best buy call center straight up lied to me on the geeksquad service being free and lied on it be... read more
I currently have a 75” tv that requires a in home service. It has been 3 weeks and still nothing, first appt on Saturday was to figure out what was wrong, second appt on a Saturday was with the part but was the wrong part, then third appt was suppose to be today mar 16 and I cancelled plans for this, now I get a text that it’s been moved to mar 20 on a Wednesday. Which is ridiculous as I can’t be home for 12hrs during the work week hence why my appts were on a sat. So now I have to wait longer… what a joke, just replace the ... read more
Kendall is a “One of a Kind” store manager. He Actually cares about his employees and their customer service. When I walked into the store I could feel the staff was kind and friendly and ready to help … this is a learned behavior. I feel this is a tribute to the management . I noticed Kendall always went out of his way to ask his employees how their was going? At the end of their shift he was quick to thank them for their work and to have a good day. These kind words make people want to come back to work and sets a producti... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3 star rating with 33 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 9:00 a.m.
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