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Geek Squad
- Electronics
- Champaign, IL
About this business
Location details
2117 N Prospect Ave, Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In past years, the Geek Squad has been great! This year, I've called on them maybe four times. They were unable to help. I needed to have a power switch changed out on my laptop. They no longer do that kind of work in-house, but send it out. Est. time to fix: 2-6 weeks! Uh ... no. I called about having difficulties pairing my new Samsung soundbar. They read me the instructions (that I already had), and said if I needed anything more I needed to contact the manufacturer. Worthless. I will NOT be renewing this year.
If no stars existed, that would be my rating. I had a terrible experience here. The list would be long and legitimate but there isn’t enough space here to write it. 99% of the problems and concerns I had could have been prevented if I were able to speak with someone at the store prior to an hour drive one way to get there. Today’s AI technology and over seas call centers are ruining the customer serve environment. It doesn’t help at all when the CSR at the counter doesn’t care about my concerns, tells me I’m silly for wantin... read more
I love Champaign, Illinois Best Buy because as a valued customer, I usually get fast courteous service. Everyone are so helpful. That do excellent work and they answer all my questions in a very patient manner! The plan that I have with them works very well even though I live 30 miles North of Champaign, Illinois Best Buy store!
Decent place but made better by Rina. she helped explain the problem and told me exactly what was going wrong with my phone. Made a super stressful situation into something manageable. Thanks for being chill!!
Dear Rina, you were very unhelpful and just plain rude. If you were the only one to “help” me then I would be leaving a one star review. Logie was an angel and he bumped it up to three stars. Rina do better like Logie. Will not be going back to you….RINA!
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.1 star rating with 44 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 9:00 a.m.
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