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Geek Squad
- Electronics
- Charlotte, NC
About this business
Location details
1055 Metropolitan Ave, Charlotte, NC, 28204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Your customer service system sux...
Unable to reach the store by phone. Routes you to a call center in India. I had an appointment at geek squad and it was going to be 5 hours for them to fix my device when it’s normally 45 mins. They told me to come back in a few weeks when they had more technicians. No way to reach store to find out the current wait times. People in India are not helpful as they have no idea what’s going on in store. Terrible customer service system
Left them PC and all passwords for the computer access and my Microsoft account. Estimated work order time was 3 days. In 5 days they called my cell phone Voicemail and left message - what is my password for microsoft account and they can’t do anything without that information. This place is a mess, as majority of people said in their reviews before me.
Horrible experience. Not worth using - go elsewhere. Paying $180/yr for total tech - went in to get headphone repair. Told me I had to make an appointment so I did with the associate at the counter and came back at my appointment time. Walked in at my appointment time and told Antonio that I had two AirPods that needed to have repairs under warranty. He became agitated. After a bit of him clicking and going to the back he said "Sorry if I seem agitated or annoyed but we are supposed to have only one product per appointment."... read more
Horrible experience. Not worth using - go elsewhere. Paying $180/yr for total tech - went in to get headphone repair. Told me I had to make an appointment so I did with the associate at the counter and came back at my appointment time. Walked in at my appointment time and told Antonio that I had two AirPods that needed to have repairs under warranty. He became agitated. After a bit of him clicking and going to the back he said "Sorry if I seem agitated or annoyed but we are supposed to have only one product per appointment."... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.1 star rating with 39 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open tomorrow at 9:00 a.m.
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