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Geek Squad
- Electronics
- Holyoke, MA
About this business
Geek Squad is located at 50 Holyoke St, Holyoke, MA. This business specializes in Appliance Repair. Geek Squad is open Mon, 10am-9:30pm; Tue, 10am-9:30pm; Wed, 10am-9:30pm; Thu, 10am-9:30pm; Fri, 10am-9:30pm; Sat, 10am-9:30pm; Sun, 10am-8pm and accepts American Express, Cash, Discover, Personal Checks and Visa.
Location details
50 Holyoke St, Holyoke, MA, 01040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fixed my laptop in less than 24 hours, excellent service, no hidden fees or nonsense. Very happy with their service! Thank you Geek Squad :)!!!
I came in at noon on a Sunday with an urgent matter. My work computer stopped working after trying to upgrade the RAM. The guy at the desk told me they would get on it and call me in a couple hours. They never called. I tried to contact them for hours but it is IMPOSSIBLE to actually reach a store. There is no way to reach an actual Best Buy store by phone. You can only connect to the Geek Squad call center in India. After having my computer for 24 hours they hadn't even looked at it. I came in at noon on Monday and they tol... read more
I would give 0 stars if I could. Never coming back to Geek Squad. They charged me $200 of services I was not informed about ahead of time. Then when I call customer service, they say refund is not possible because I “approved” the services. I brought my laptop in for diagnostics. They told me it would take 2 days, it ended up taking 4 days for diagnostics. When I went to pick my laptop up, I found out they did diagnostics plus system repairs and software installations that I did not ask for. Ended up paying over $300 and the... read more
This store is atrocious. I went here to purchase a Star Link in May. Not only did they state that Star Links do not work and advised me against it, they also had me order a post for 74 dollars to mount the Star Link. Firstly, it did not need the post. Secondly, they only gave me store credit back instead of my money. I will never go to best buy again. Also, Star Link has been so helpful, so I don't know why Best Buy advised against it. If you need technical direction, DO NOT GO TO THIS BEST BUY PLEASE!
I paid for a 5 year warranty. They refused to honor it and referred me to the manufacturer warranty. They made no attempt to give me any contact information. I spend time on online chat, followed by waiting on hold for 30 min to be told they couldn’t help. The manufacturers warranty is a complicated process and that’s why I had selected the 5 year plan.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.3 star rating with 55 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 6:00 p.m.
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