Geek Squad

Christian C. 

on Google

7 months ago

Trust the 1 star reviews. Weeks ago I was having a problem with my custom built gaming pc. I spoke on the phone with someone who assured me a 20 minute FREEE diagnostic. When I got there the "diagnostic" was just them talking to me. An actual diagnostic cost me $100. That's whatever, but they GOT IT WRONG. After 2 weeks of zero communication after quoting me 1 single day. They finally "got the answer". They said it was a particular part of the cooling system. I had lost my trust for them at this point and took my pc to Sunri... read more

David Dan 

on Google

9 months ago

Believe the 1 star reviews. Geek Squad broke my iPhone and then refused to fix it. With customer service like this, I don't understand how Best Buy is still in business. 

Majestical Mojo 

on Google

a year ago

I called ahead of time before driving over an hour all the way there to make sure they could help with what I needed and they assured me over the phone they had what I needed and could assist and when I got there they greeted me with an attitude and did nothing and made up excuses refused to change my battery or even sell me one so I could do it myself. Wouldn't even recommend somewhere to get one. Waste of time and gas, terrible customer service. I would give it 0 stars if I could. 

A M 

on Google

a year ago

I brought my iPhone in to get the battery replaced and Geek Squad gave it back to me with a broken power button. They did inform me that it was broken and said they could order the part and fix it, but they would need to keep my phone. I NEED my phone to make money. I can’t take off work for a whole week and sit at home because Best Buy needs to hold my phone hostage for some reason. Also, it took over 2 hours to change the battery even though I had an appointment. The second star is only because the members I interacted wit... read more