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Geek Squad
- Electronics
- Loveland, CO
About this business
Location details
6075 Sky Pond Dr, Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went to Geek Squad at this Best Buy in Loveland at the recommendation of a friend. My go to IT guy was back logged and I needed some help sooner than he could get to me. I was greeted right when I walked in and that person made an appt for me so I wouldnt need to wait for current customers in line. Once I saw those customers leave, I asked Bryan at Geek Squad if he could fit me in a little early. He said no problem, listened to my issue and had it resolved in less than 10 minutes. I needed a new network card. Instead of po... read more
Worst phone call customer service AI bot I have EVER experienced.
Just using my Best Buy review that included interation with Loveland/Centerra Geek Squad: Had a GREAT experience yesterday (4/13) and a simply HORRIBLE experience today! Bought a Garmin solar assisted smart watch yesterday - they were MORE than glad to assist me then. Having problems getting the USB power cord to function, I went back. Couldn't get ANY Best Buy employees to even LOOK at the cord/connection; I was sent directly to Geek Squad. No one there would even look at it. Spencer said my only choice was to make an appoi... read more
Went in to see about a repair on my laptop. I have had Best Buy total since 2020. I provided my account number and membership # from my phone. My membership is paid for the year and renews in Feb 2026. Lenard was fixated on the fact that my credit card in the account was expired therefore my membership was inactive. She told me I had no active membership and would not help me with my repair. My membership is not invalid and very much says active on my profile. Unprofessional and rushed “help”. Will be canceling my service Be... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.6 star rating with 30 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 9:00 a.m.
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