Geek Squad

CKeller 

on Citysearch

15 years ago

Poor Service – I took my computer to Geek Squad to have it upgraded. I was intending on giving it to my daughter for her school work and wanted it to be able to be used for that purpose. I needed a larger hard drive, more ram and a new video or graphics card. I told the young man when I brought it to them exactly what I needed. He asked if I had considered purchasing a new computer and started that dreaded sale pitch. I couldn’t even get a word in until his 5 minute presentation ended. I again told him what I wanted and noth... read more

Sam Brokaw 

on Citysearch

15 years ago

Geek Squad tried to con me – Geek Squad.. What can i say other than I can't believe you call yourself customer oriented. When my old computer was just about on it's last leg when I called Best buy's geek squad. I took them my computer and was told after a day that I would be best to just buy a new computer. Then the rep started telling me about a PC they had on sale. I felt like I was being coerced so i decided to think on it before making a decision. I was just about to throw it out and purchase a new one when I was told th... read more

averagejoe4sho 

on Citysearch

16 years ago

Wow.....Not Impressed – First off I called and had to go through a answering system to get a representative. When I finally did get through to a person I was informed that they were booked solid and I would have to wait a full week before someone could come to my small business. Not knowing that there are other services like this I agreed. One week later the technician came out, he bumbled around my computer and to be honest looked like he had no idea what he was doing. After an hour he said he needed to call his support sta... read more

Anna Roth 

on Citysearch

17 years ago

A fleet of well-trained experts offer maintenance for home or office computers--anytime day or night. – In Short The Best Buy-based Geek Squad's expertise is wide-ranging: Trained representatives can handle everything from setting up a new sysem, installing software or creating a wireless network to dealing with more dire issues like the infamous "blue screen of death." Customers have the option of bringing their computers into a store, receiving 24-hour assistance over the phone or having a repairman come to their home (arr... read more