Geek Squad

Holly Luster 

on Google

a month ago

I needed to get my battery replaced on my iphone. I called apple support and they told me I could do a walkin at the Geed Squad at Best Buy. Once I got to Best Buy they told me I couldnt do a walkin and had to make an appointment. So I made an appt for the next week and when I took my iphone in they told me it would cost $90 to replace the battery and there was a good chance I would have to pay an extra $200 if they broke the display on my phone while they were replacing the battery and because I had a certain model of iphon... read more

Foster Curtis 

on Google

2 months ago

I just called to ask about pricing for a diagnostic test on my laptop. It should be a super easy thing to find, especially for an employee. I spent 25 minutes on the phone and spoke to 6 people just for the last person to tell me a price that is DOUBLE the local competitors. None of the employees new what they were talking about and transferred me to the wrong department, and one guy was just like "I'm not even at the store so I can't help you". And he didn't even offer to help, I had to ask him to be transferred to the stor... read more

Tank 

on Google

4 months ago

I brought an iPhone in for repair and it had to be replaced. They said they would call when the replacement came in, but they didn’t. I went several days without a phone unnecessarily. The wait time is long even with an appointment and they don’t have enough workers. I would get your repairs done somewhere else. 

Jennifer Canedo 

on Google

6 months ago

If I could give 0 I would. From an untrained agent offering an instore replacement to a rude manager revoking that and then having a second untrained agent process the claim with out the required notes extending the repair process by WEEKS 

Mace Sergal 

on Google

11 months ago

Scheduled an appointment to have them change the battery on my phone, only to arrive and be told that someone else had dropped their phone off before me and I would have to wait 6 hours before having my phone serviced. Completely ignoring the fact that I scheduled days in advanced and should have been serviced WHEN I WAS SCHEDULED, there's no universe where a phone repair of any kind takes longer than 6 hours. Terrible service, I'd never recommend having any devices serviced at this location.