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Geek Squad
- Electronics
- Orem, UT
About this business
Location details
309 E University Pkwy, Orem, UT, 84058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just called to ask about pricing for a diagnostic test on my laptop. It should be a super easy thing to find, especially for an employee. I spent 25 minutes on the phone and spoke to 6 people just for the last person to tell me a price that is DOUBLE the local competitors. None of the employees new what they were talking about and transferred me to the wrong department, and one guy was just like "I'm not even at the store so I can't help you". And he didn't even offer to help, I had to ask him to be transferred to the stor... read more
I brought an iPhone in for repair and it had to be replaced. They said they would call when the replacement came in, but they didn’t. I went several days without a phone unnecessarily. The wait time is long even with an appointment and they don’t have enough workers. I would get your repairs done somewhere else.
If I could give 0 I would. From an untrained agent offering an instore replacement to a rude manager revoking that and then having a second untrained agent process the claim with out the required notes extending the repair process by WEEKS
Scheduled an appointment to have them change the battery on my phone, only to arrive and be told that someone else had dropped their phone off before me and I would have to wait 6 hours before having my phone serviced. Completely ignoring the fact that I scheduled days in advanced and should have been serviced WHEN I WAS SCHEDULED, there's no universe where a phone repair of any kind takes longer than 6 hours. Terrible service, I'd never recommend having any devices serviced at this location.
Terrible geek squad very bad service for being an apple partner… makes apple look bad, had an appointment at 5:40pm, the girl on the pink hair provided bad customer service and bad body language and asked me many questions she didn’t even know what phone I had… not experienced at all… scary to leave my phone with them… and then told me the technician will leave soon and won’t have time to do the service until tomorrow and it will be ready at 1:30pm… it was just a battery replacement, which takes around 1h!! Don’t come here p... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3 star rating with 54 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 9:00 a.m.
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