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Geek Squad
- Electronics
- Orem, UT
About this business
Location details
309 E University Pkwy, Orem, UT, 84058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This location is a waste of time. Took my phone in to get the screen replaced and had to leave it there, and was told to come back at 8:30. I come back at the time I was told, and the employee who was going to fix my screen wasn’t even there the entire time. She arrived after I did, and I had to stay past store close to leave with my phone. I had a question about my battery replacement appointment and their AI assistant extremely unnecessary, frustrating, and useless. I had to call four different times before it got me to s... read more
No communication, no easy way to get answers. I took my computer in to get fixed, was told it would take 7-8 days max. It’s day 9, and I have not received any communication on its status whatsoever. The tracker they provided me with has not been updated since I checked it in. After jumping through hoops I was told my options were to wait for a rep to call me at some point in the next 2 hours when it’s convenient for them or go in. As someone that lives almost an hour away - just dropping by is not an option. And in the phone... read more
Waste of time. Got a text my computer is ready for pick up. I come stand in line for 2 hours!! Then when its my turn, last one in line btw.. all I got was "unfortunately, its closing time and we cannot help you, you can come back tomorrow." Bro just give me my laptop back...
I needed to get my battery replaced on my iphone. I called apple support and they told me I could do a walkin at the Geed Squad at Best Buy. Once I got to Best Buy they told me I couldnt do a walkin and had to make an appointment. So I made an appt for the next week and when I took my iphone in they told me it would cost $90 to replace the battery and there was a good chance I would have to pay an extra $200 if they broke the display on my phone while they were replacing the battery and because I had a certain model of iphon... read more
I just called to ask about pricing for a diagnostic test on my laptop. It should be a super easy thing to find, especially for an employee. I spent 25 minutes on the phone and spoke to 6 people just for the last person to tell me a price that is DOUBLE the local competitors. None of the employees new what they were talking about and transferred me to the wrong department, and one guy was just like "I'm not even at the store so I can't help you". And he didn't even offer to help, I had to ask him to be transferred to the stor... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.9 star rating with 58 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 6:00 p.m.
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