F.W. Webb Company - Waterbury

Orgen Bezati 

on Google

3 weeks ago

The worst customer service at the counter on Saturday through all the locations 

Richard Hansen 

on Google

a month ago

Ordered filters for my reverse osmosis system in April. Worked with a guy named Gerry. Had to call multiple times to check, each time he would say something like 'oh thats odd, hang on a sec let me call you right back." Then would never call back. My voicemail went unanswered. Finally its the end of June and I had to request a refund. Hung up on me by the end of the call. Not sure if its amnesia or poor business. Update: The general manager called me a few hours later and offered to see to the transaction personally, and tha... read more

Tim Cepa 

on Google

a month ago

I had a really disappointing experience with one of your phone reps—Ray, I believe. I simply called to ask if a part was in stock, and instead of a basic yes or no, I was told I needed to provide my license number just to get that information. When I referred to the tankless water heater as a “machine” (after already explaining what it was), he became rude and eventually hung up on me. I understand you require a license for purchases, but not even sharing stock availability seems excessive—and the attitude was completely unc... read more

Rich S 

on Google

4 months ago

I can't say Thank you enough to Helen the showroom manager. I ordered a seal kit part for a leaking DXV Faucet.It was supposed to be available but never shipped she called the supplier and they said it was no longer available. She kept following up,with no resolution on the suppliers end. She called her DXV rep and said you have to help this customer.....and they did. They replaced the faucet . I could't be happier, Again Helen was great. It's a very rare thing these days when you get this kind of customer service. So again ... read more