Furniture Row

Bettye C 

on BBB

2 years ago

Bought a chair for my 80 yr old mother in law, that night at 830pm, my mom received a phone call stating her credit card was miss charged by 10 cent and requested her CC # over phone. Of course she thought it was a scammer and called immediately because I paid with my CC. I have called Furniture Row spoke with manager, general manager and they continue to insist we give the CC #. Talk about bad business practices. Not only did they frighten my mom. They continue to worry about a minimal amount on a mistake they made. Not abo... read more

Bettye C 

on BBB

2 years ago

Bought a chair for my 80 yr old mother in law, that night at 830pm, my mom received a phone call stating her credit card was miss charged by 10 cent and requested her CC # over phone. Of course she thought it was a scammer and called immediately because I paid with my CC. I have called Furniture Row spoke with manager, general manager and they continue to insist we give the CC #. Talk about bad business practices. Not only did they frighten my mom. They continue to worry about a minimal amount on a mistake they made. Not abo... read more

Bettye C 

on BBB

2 years ago

Bought a chair for my 80 yr old mother in law, that night at 830pm, my mom received a phone call stating her credit card was miss charged by 10 cent and requested her CC # over phone. Of course she thought it was a scammer and called immediately because I paid with my CC. I have called Furniture Row spoke with manager, general manager and they continue to insist we give the CC #. Talk about bad business practices. Not only did they frighten my mom. They continue to worry about a minimal amount on a mistake they made. Not abo... read more

Shannon H 

on BBB

2 years ago

We were sold a 5 year accident protection plan and were told that even if we were to stab it with a knife our sectional would be covered. While still within our 5 years, we had some issues with our sectional; most especially with an end recliner with armrest. Besides needing more lumbar support (stuffing) in it, the leg rest that would rise and lower with the push of a button, makes a ********************* type sound and movement. The leather is also coming apart/torn under that leg rest at the seam. There were a couple of o... read more

Shannon H 

on BBB

2 years ago

We were sold a 5 year accident protection plan and were told that even if we were to stab it with a knife our sectional would be covered. While still within our 5 years, we had some issues with our sectional; most especially with an end recliner with armrest. Besides needing more lumbar support (stuffing) in it, the leg rest that would rise and lower with the push of a button, makes a ********************* type sound and movement. The leather is also coming apart/torn under that leg rest at the seam. There were a couple of o... read more

Shannon H 

on BBB

2 years ago

We were sold a 5 year accident protection plan and were told that even if we were to stab it with a knife our sectional would be covered. While still within our 5 years, we had some issues with our sectional; most especially with an end recliner with armrest. Besides needing more lumbar support (stuffing) in it, the leg rest that would rise and lower with the push of a button, makes a ********************* type sound and movement. The leather is also coming apart/torn under that leg rest at the seam. There were a couple of o... read more

Shannon H 

on BBB

2 years ago

We were sold a 5 year accident protection plan and were told that even if we were to stab it with a knife our sectional would be covered. While still within our 5 years, we had some issues with our sectional; most especially with an end recliner with armrest. Besides needing more lumbar support (stuffing) in it, the leg rest that would rise and lower with the push of a button, makes a ********************* type sound and movement. The leather is also coming apart/torn under that leg rest at the seam. There were a couple of o... read more

Tanner G 

on BBB

2 years ago

Let me start by saying we love our second couch however, it came damaged just like the first one, I'm just too tired of the process to ask for a replacement and the damage is not somewhere we usually see. My bigger issue is with the financing, it is completely screwed up and the monthly payment was supposed to be $83, went up to $114, and then $190, and now it is $233/mo! The financing was supposed to be for 6 years and keeps changing every bill cycle, from 6 years to 13 months to 5 years, and then the manager had the nerve ... read more

Tanner G 

on BBB

2 years ago

Let me start by saying we love our second couch however, it came damaged just like the first one, I'm just too tired of the process to ask for a replacement and the damage is not somewhere we usually see. My bigger issue is with the financing, it is completely screwed up and the monthly payment was supposed to be $83, went up to $114, and then $190, and now it is $233/mo! The financing was supposed to be for 6 years and keeps changing every bill cycle, from 6 years to 13 months to 5 years, and then the manager had the nerve ... read more