Furniture Gallery

A D. 

on Citysearch

9 years ago

I purchased a rollaway bed from Beck's. The salesman (Don) said if I am not happy I can return, but 10% will be subtracted. Took the product home, the mattress is so thin that sleeping on it is impossible. Took it back and asked for a refund. They refused, saying refunds are accepted only within 3 days of purchase. I said their sales man, Don, told me they will accept the returns. He "contacted" a vice-president and came back saying vice-president "refused to approve the refund". I reminded about his words that they will tak... read more

Erika S. 

on Citysearch

10 years ago

Awful I absolutely would NOT recommend them they have horrible customer service. I have not had my sofas for 6 months and they are falling apart. I've called multiple times and have been giving me the run around. I have tried e-mailing contacting upper management and corporate. No one will respond. By far the worst place I have ever did business with. I will never purchase anything from becks again. Please read all of the comments before you buy 

Becca M. 

on Citysearch

11 years ago

Cheap Cheap Cheap!!! You may get a great deal on something but like they say, "you get what you pay for." I have purchased a dining room table with 6 chairs and a bench, a couch that reclines into a bed, and a swivel rocker recliner. Now looking back, every piece has broken in one form or another. The warranty company, Guardsman is also very shady. If you don't submit your claim within 5 days of the item breaking, they will not cover it. So now I am stuck with broken furniture. I contacted Becks and they had no interest is h... read more

William H. 

on Citysearch

11 years ago

Recommends. 

Victoria S. 

on Citysearch

11 years ago

Horrible experience. We ordered a couch in February and at the end of April when it still had not been delivered, we were told that it had not shipped from overseas and it would be at least another 5 weeks. I asked for a refund and was told that they would write me a check in 7-10 business days. Go elsewhere!!! 

Steve D. 

on Citysearch

13 years ago

Best furniture shopping yet! – We had a great experience with Beck's! Tons of stuff to look at and get ideas. Our salesperson was outstanding! He didn't push and kept his distance but when we needed answers he was right there. We actually shopped twice and purchased a bedroom set and mattress on the second trip. Checked all around. Beck's has the best selection and best prices in town. They have been around forever we have family that has purchased and they recommended we go there. So glad we did. We will be back. 

Nicole Stowers 

on Citysearch

13 years ago

Please read before you shop - don't end up like us – Please do not shop at Becks Furniture - I recently purchased at bedroom set for $1900.00 - the wrong bed was delivered, the bed rails were for a Cal king, not a king - Now, they will not make it right - my rails are in but they will not give them to us until I bring the old ones back (the wrong ones they orderded) and I paid for delivery and set up - Why should I have to bring them back - My husband went down to pick up the rails and Abdul and Vic threatened to call the po... read more

sailor71 

on Citysearch

13 years ago

Deplorable customer service – I purchased a $800.00 recliner sofa from Becks in February 2011. Within 1 month, the frame of the sofa began /falling apart. We contacted Becks and they sent an appraiser to our home on 04/18/11. He agreed that it was a manufacturing defect and submitted a report to Becks. Three weeks later we called to fuind out if they would replace the sofa. They notified me that they were going to repair the mechanism of the sofa. The also said it would take approximately 8 weeks. I have attempted to speak w... read more

T T 

on Citysearch

14 years ago

BEWARE OF WHAT THEY SAID – I placed an ordered in the store because they don't have it in stock, they promised me that the items will arrive 2-3 weeks. I waited for 3 weeks and called them, they said they only have the loveseat, the sofa is not in stock yet(what goods does that make). So I waited for another few days, the sofa arrived and I went to pick it. When I opened it and install the legs I noticed that the loveseat is missing the screws to screw in the legs. Now the customer service part: I called customer service to ... read more