full spectrum laser

One of the worst company's I've ever had the displeasure of dealing with. Our company purchased a fiber laser metal cutting machine for a $120,000.00 and after the first week the monitor went out. They were nice enough to send us a new one but we had to install it. Then after about 30hrs. of operation the Laser quit firing. they want us to do the troubleshooting and repair via. E-mail or pay $2000.00 to have a technician come out and repair a brand new machine with less than 30hrs. of run time on it. WTF!!! AVIOD IF AT ALL POSSIBLE!! You would think that they would want to be extremely helpful because we are a worldwide company just for the possibility of selling more machines. We won't be buying anything else from the if I have anything to do with it.

Terrible customer service. I've been working with them for over a month to try to get our machine running after it crashed due to running a software update. Customer service response is the worst I have ever encountered. I have an email trail to prove my case. After waiting two weeks for a fix that was promised in 2-5 days, I finally received the board. Now am left without instruction on how to reinstall the components that were removed. I was promised support and have received nothing, not even a photo to help guide me through the process. I am completely frustrated.