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- 83 Reviews3.4Google
- 5 Reviews1.0BirdEye
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Volkan B. on BirdEye
a year ago
03/16/2020, 04:05 AM
FSL Muse 3d Experience: I lost more than $1000
Total Full Spectrum Laser - MUSE 3D experience for me: LOST $1200 just because I received a bad unit and decided to return it instead of taking my chance with another one. Here goes the story.
I purchased my Muse 3D laser. There were bad reviews about customer service but the sales team convinced me to go with it, saying there is a 30 days return window if I am not satisfied.
The MUSE laser engraver that I received was broken (bad unit) out of the box. Every time I try to engrave, it shuts itself and the laser head hits the walls of the laser. After talking with support team almost for 10 days, they finally offered a replacement, but after having this nightmare experience, I asked my right to return the broken unit for a refund.
They told me that I have to pay the shipping fee to return unit back to them, which is $300. Although I received a broken unit, they insisted on that. So I paid it, just to let this nightmare finish. While I was waiting for money back, after another 15 days, they told me they will deduct another $1000 because they want to charge the initial shipping cost and also a re-stocking fee.The support guys tell me 'I totally understand you, but this is our policy.'
Well, then we must let others know the quality of the product I received and your policies, in case they do not read those tiny texts when they purchase.
I don't like to write reviews a lot. But lesson learned! Next time I will pay attention to people's reviews in before investing such amounts to a tech gadget.
TJ B. on BirdEye
a year ago
02/10/2020, 13:32 PM
Purchasing Experience
The sales reps are great at following up and blowing your phone up until they get your wire transfer and banking information then they draft whenever they want no matter the contract you sign. They were not supposed to draft a $3,777.00 down payment out of my account until the 1st of march but decided to do it on the 3rd of February. When I contact the sales rep that sold me the machine all I could get is it was " their bad" and he would have someone get back with me from the accounting team.
*******BEWARE ********** I am fearful of them having my ACH information at this point.
They love to get you on the hook on the "end of the month" deals and then leave you out to dry.
Charged over $250.00 to ship the machine and then sales rep won't email or call you back with tracking information.
I am tempted to refuse the shipment and then find another provider if this is how Full Spectrum Laser operates sounds like the aftercare is not important to this company at all.
Not impressed with their overall customer service at all.
Pamela C. on BirdEye
a year ago
01/26/2020, 03:31 AM
Unfortunately I have to agree with the other one star users and would go -5 stars if I could. The PS20 arrived defective, defective item returned to FSL, tech B Lewis noted via email the pro series engineer found a defect with the lid latch. FSL is now saying they never received the laser so will not refund my $5,285. So I'm now deeply in debt for something I essentially never received DO NOT BUY from this company. BTW, if you do buy and receive a laser that won't fire reach out to me - I've documented every serial number on the device I could find, I can't help but wonder if FSL just turns around and ships out the same inoperable laser so they can steal our hard earned money (notice the 20% restocking fee disclaimer on their website). Hum, how can you restock something that didn't work in the first place FSL? Do the right thing FSL & refund my money you know you received the item. You know the items was defective when you shipped it out. I know your disclaimer also says I need to travel to Las Vegas to fight you in court - I'll see you via the $89 flight as a matter of principle if necessary. In the meantime, I'm going to do my best to make sure no one else gets RIPPED off by your less than moralistic business practices.
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Jack M. on BirdEye
3 years ago
04/05/2018, 08:51 AM
One of the worst company's I've ever had the displeasure of dealing with. Our company purchased a fiber laser metal cutting machine for a $120,000.00 and after the first week the monitor went out. They were nice enough to send us a new one but we had to install it. Then after about 30hrs. of operation the Laser quit firing. they want us to do the troubleshooting and repair via. E-mail or pay $2000.00 to have a technician come out and repair a brand new machine with less than 30hrs. of run time on it. WTF!!! AVIOD IF AT ALL POSSIBLE!! You would think that they would want to be extremely helpful because we are a worldwide company just for the possibility of selling more machines. We won't be buying anything else from the if I have anything to do with it.
Heather M. on BirdEye
3 years ago
11/01/2017, 08:48 AM
Terrible customer service. I've been working with them for over a month to try to get our machine running after it crashed due to running a software update. Customer service response is the worst I have ever encountered. I have an email trail to prove my case. After waiting two weeks for a fix that was promised in 2-5 days, I finally received the board. Now am left without instruction on how to reinstall the components that were removed. I was promised support and have received nothing, not even a photo to help guide me through the process. I am completely frustrated.
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