Volkan B. on BirdEye
a year ago
03/16/2020, 04:05 AM
FSL Muse 3d Experience: I lost more than $1000
Total Full Spectrum Laser - MUSE 3D experience for me: LOST $1200 just because I received a bad unit and decided to return it instead of taking my chance with another one. Here goes the story.
I purchased my Muse 3D laser. There were bad reviews about customer service but the sales team convinced me to go with it, saying there is a 30 days return window if I am not satisfied.
The MUSE laser engraver that I received was broken (bad unit) out of the box. Every time I try to engrave, it shuts itself and the laser head hits the walls of the laser. After talking with support team almost for 10 days, they finally offered a replacement, but after having this nightmare experience, I asked my right to return the broken unit for a refund.
They told me that I have to pay the shipping fee to return unit back to them, which is $300. Although I received a broken unit, they insisted on that. So I paid it, just to let this nightmare finish. While I was waiting for money back, after another 15 days, they told me they will deduct another $1000 because they want to charge the initial shipping cost and also a re-stocking fee.The support guys tell me 'I totally understand you, but this is our policy.'
Well, then we must let others know the quality of the product I received and your policies, in case they do not read those tiny texts when they purchase.
I don't like to write reviews a lot. But lesson learned! Next time I will pay attention to people's reviews in before investing such amounts to a tech gadget.