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Frontpoint Security
- Security Services
- Sterling, VA
About this business
Location details
22675 Dulles Summit Ct Suite #100, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
We have been a client for 9 years. They changed the Customer Service department recently and it has gone downhill. I called for continuous false alarms in our smoke sensor (4 alarms within 30 minutes with zero smoke) and the two agents I talked to had zero clue on how to fix it. The communication gap is also very frustrating and the service call takes so much longer than normal - 15 mins for the 1st agent, plus an additional 35 mins for the 2nd agent. In the end, the last agent said that the fire sensor has malfunctioned and... read more
My alarm went off for 10 minutes and no one called. I called customer service and was told my panel has not been active since 2022; I’ve been a customer since 2013. Been making my payments every month and my system has been down for 4 YEARS! All I got is sorry for the inconvenience. What if something happened to my family thinking they have a proper security system; would you answer be “I’m sorry for the inconvenience”. I waited 2 hours trying to solve this and was told by two different agents that there were no supervisors ... read more
I've had & appreciated Frontpoint Security Service for over five years. Then, on Feb. 18, there was a fire in the apartment building where I resided with my precious son. We located to a hotel. I spoke with a Frontpoint rep. about suspension of my payments, then I decided to cancel. The company charged my account for March and April when I was at the hotel- not using their service. In fact, I had to cut the wires, & don't have basic equipment now. But, besides taking payments when they knew that they weren't providing servic... read more
Frontpoint is down right predatory. Just cancelled my service because I have to move (that been with the company for 8 years). They moved me to a lower rate because our system is 8 years old. When cancelling, they charged me an extra month (which is their policy and I’m cool with it), but they doubled my last month. Reason they provided “we charge you the regular rate because you discontinue with us”. However I still have service for the last months. Horrible - never ever use them. Monitoring is a commodity - there are bette... read more
I have been with this company for 10 years, their sales department seems to be overseas so NO ONE undestand English when I call. This company was one of the best and slowly losing that status.
Frequently asked questions about Frontpoint Security
How is Frontpoint Security rated?
Frontpoint Security has a 4.2 star rating with 2,527 reviews.
When is Frontpoint Security open?
Frontpoint Security is open now. It will close at 7:00 p.m.
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