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Freeman Collision Center
- Automotive
- Santa Rosa, KY
About this business
At 43,000 square feet containing state of the art equipment, Freeman Collision Center was awarded Toyota Collision Repair Center Shop of the Year. The facility was opened in the year 2000 to take a vehicle through an operation that produces high-efficiency, high-volume in a streamlined process, superior quality, and satisfied customers. The Freemans wanted a "State of the Art Collision Center" and they got one. The shop is divided into three departments: metal, paint, and detail. The facility features rows of overhead welder... read more
Location details
2828 Dowd Dr, Santa Rosa, KY, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | Closed |
5 Star : Likely to Recommend 5 Star : Repair Quality 4 Star : Customer Service While Eric was very efficient and able to provide accurate information about the progress of the repair, it was extremely difficult to get in touch with him. When my car was first delivered to Freeman, it took a week for Eric to get in contact with me and I had called several times during that week to check in. After that, I called every two weeks for an update but the only time Eric ever reached out to me was once the repair was completed. 5 Star... read more
5 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service 5 Star : Returned Clean
5 Star : Likely to Recommend 5 Star : Repair Quality Great customer service , and my vehicle looked same as before after repair was done. 5 Star : Customer Service Eric was really good and he is aware of his job, he went over all detail and repair section with me . 5 Star : Returned Clean
5 Star : Likely to Recommend 5 Star : Repair Quality Great communication, great quality of work. 5 Star : Customer Service Great communication every step of the way. 5 Star : Returned Clean
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality I had to bring my truck back because they missed one part of the repair. I had to wait an hour for my truck to have that missing piece done which interrupted my work day — very very inconvenient. 0.5 Star : Customer Service The front desk personnel were rude and not helpful. 0 Star : Returned Clean
5 Star : Likely to Recommend 5 Star : Repair Quality Overall care and service by staff was exceptional! Additional interaction with car rental company and Freeman automobile service department was seamless. 5 Star : Customer Service Erik Ellingson coordinated everything beautifully and kept me in the loop along the way. 5 Star : Returned Clean
5 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service 5 Star : Returned Clean
5 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service Erik was great! Kept me informed and was easy to work with 5 Star : Returned Clean
5 Star : Likely to Recommend I already have! 5 Star : Repair Quality Erik and the ladies at the front desk were incredible every time I called or came in to the office. They were polite, helpful, and very concerned that everything was taken care of properly. I couldn't be happier! My car looks as good as it did the day I bought it. Every time I called, they assured me that they had time to answer questions and made sure I knew exactly what was going on. Erik even encouraged me to call my insurance when I explained that a mov... read more
Frequently asked questions about Freeman Collision Center
How is Freeman Collision Center rated?
Freeman Collision Center has a 4.8 star rating with 250 reviews.
When is Freeman Collision Center open?
Freeman Collision Center is open now. It will close at 5:00 p.m.
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