Freedom Mortgage - Phoenix

Roger Huntman 

on Google

3 years ago

After I asked to be taken off the advertising list of them, and affiliates problems started. They started charging me late fees stating that my payment was late from the postal service. I put payment long before the contractual date. They claim it took more that 12 days to reach them. The postal service says this is a lie. Looking at reviews there is no chance I am trusting them to electronic payment. I have reported this fraudulent practice of milking more money from customers, to an oversight committee. They need to be sue... read more

Kimberly Thilges 

on Google

3 years ago

Freedom lied about the "locked in" interest rate. They let it lapse and then spent more than a month trying to make it look like it was our fault (re-asking for paperwork, lying about non answered phones calls etc...). The quality of service was just not there at any time. We finally had to CC EVERYONE associated with the loan to prove that the information was previously sent and to hold William Killebrew accountable for the ongoing mistakes. We started the loan process on December 28th of last year and found out yesterday t... read more

Aaron Self 

on Google

3 years ago

Freedom purchased our original mortgage shortly after we bought our home. Shortly after this they sent information to me letting me know a refinance option was available to a lower rate and a better payment. The rate was lower and the payment was considerably better than what I was paying so I went with it. What I didn't realize was that they estimated my taxes for escrow at 1250 for the year. This was grossly under any estimate for the area where I live. There is no one in our county who pays close to that. They were off in... read more

Brock O 

on Google

3 years ago

betrayed me after 7yrs. sold my loan to a trash servicer