Freedom Star Home Improvements Corporate Office

Rick A 

on BBB

a year ago

I gave Freedom Star Home Improvements a check for $2750 for storm doors. I was told it would take about a month for the doors to be ordered and delivered then installed. After about two months I called but they did not answer and would not call me back. I finally went to confront them at their office and was told they were scheduled to install the doors October 6th, six months after they had promised. October sixth came and went, and still no doors. They would not answer the phone and they would not call me back. I tried to ... read more

Vera C. 

on BBB

a year ago

Placed an order for a new bay window in October of 2022 and gave them a $5000.00 deposit. I called about March 2023 to see if the window was in. My contact said she would have to check and call me back. No call. I kept calling every few weeks and got the same go around. Last time I called was **** I developed a medical issue after that and didn't call back until September. No response so I went to the ************** office and it was closed "due to illness". I knew then they were gone and I lost my money. My window has been ... read more

Nancy B 

on BBB

a year ago

I purchased 3 windows August 2021. $5,200. March 20, 2023 I noticed that 1 window had a broken glass. Made appt for them to come out and check. No show or call. Rescheduled 3/29/23 same thing no show. I called and they finally sent ******* out later in day. He said that it would be 6-8 weeks. They gave me a Lifetime Craftmanship Warranty. I had ask ******* for something in writing regarding the replacement window. I received nothing. Called 5/10 to see what the status was. Got nothing but a run around with some female just s... read more

Shannon J 

on BBB

a year ago

Don't use freedom star construction. They are not a reliable construction company. They take people's money and never provide the service. They use the excuse of not being able to obtain the materials needed . Then they will not return your down payment. No stars as they don't deseerve it . 

Kimberly R 

on BBB

2 years ago

DO NOT USE THIS COMPANY!!I believe they are a scam! My elderly father, has been waiting for a new shower for OVER A YEAR! He gave a deposit to start the job in January of 2022. He has called at least 2x a month for a year now and gets the run around every single time. Either he gets the excuse that the material isnt in or he never gets a call back. He asked for a refund, they denied him the refund. They said the contract states that the job would be done in a reasonable amount of time! REALLY? Since when is 12+ months reason... read more

Amanda H. 

on Birdeye

2 years ago

Horrible experience! Poor quality workmanship and even worse customer service.  

Bruce C. 

on Birdeye

3 years ago

Hiring Freedom Construction was the worst mistake of our lives. They are either firing staff or the staff is quitting. That happen to us twice .The ball was dropped and no one was in charge of the work that was to be done. The roofers showed up when they want and the time they wanted not when we were told, They did not clean up. Nails and paper and plastic were left for us to clean up. They left red hand prints on the front of the house and mud and dirt were they climbing up and down the ladder. They bend up a corner piece w... read more

Cynthia P 

on BBB

3 years ago

??HORRIBLE?? ??DO NOT USE?? ??FREEDOM CONSTRUCTION Very unprofessional company. Horrible work, attention to detail, and did not clean up after themselves. OUR EXPERIENCE: After meeting with WONDERFUL sales people J*** and B****at our home, Manager K**** came over to measure our windows so he could order new ones. When he arrived he was 30 minutes late for our appointment and not to judge but smelled of ??cigarettes ?? . We were excited to have our windows come in early, by about a month. We were advised that the installation... read more

Jen JC 

on Facebook

4 years ago

After much effort on our part, Freedom Construction finally resolved our issue with the poorly caulked windows. We spent $15,000 on windows for the front of our home, since this was a lot more than some other quotes, we had high expectations for the work done. The attached pictures show the original caulking that was either the wrong kind or of poor quality-\-\it was peeling,crumbling and stained with dust that soap and water couldn't wipe away. Thankfully, Nick and his team came back today and did the job right. The last tw... read more