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Freddy's Frozen Custard & Steakburgers
- Restaurants
- Castle Rock, CO
About this business
Location details
1346 New Beale St, Castle Rock, CO, 80108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 10:00 p.m. | |
| Tue | 10:30 a.m. to 10:00 p.m. | |
| Wed | 10:30 a.m. to 10:00 p.m. | |
| Thu | 10:30 a.m. to 10:00 p.m. | |
| Fri | 10:30 a.m. to 11:00 p.m. | |
| Sat | 10:30 a.m. to 11:00 p.m. | |
| Sun | 10:30 a.m. to 10:00 p.m. |
This was a horrible experience. First of all, the restaurant was a mess, the tables were filthy, there was an employee sleeping in one of the booths, and another employee’s child was crawling around the floor in the kitchen. Our fries were cold and tasted like they’ve been out all day. One of the burgers was a complete mess and looked as if it was just thrown into the box. The other burger was cold, dry, and hard. The management and employees need to be seriously re-evaluated and trained. The whole staff needs to be trained ... read more
Business response:
Sage, we're sorry to hear your Freddy's experience was not top notch and have sent along your web submission to the local Franchise Group.
How hard is it to hold the onions on a burger? I specifically said "no onions" - the person at the drive thru repeated it. It was on my ticket "no onions". Got home and guess what? Onions! I cannot eat raw onions and have to throw the burger away (the juice from the onion gets on the burger!) I also asked for ranch dressing. Honey Mustard is not ranch dressing.
Business response:
Randi, we thank you for your recent visit to Freddy's, and appreciate your feedback! We are very sorry your Freddy's experience was disappointing, and have forwarded your comments to the local Franchise Group for their immediate attention. Please send us your contact information securely at FreddysUSA.com/connect so we put you in touch with the Franchise. They will absolutely want to hear more about your experience.
The food was good. But the restaurant itself was a mess. Food all over the floor. Both the men's and women's restroom were filthy. In the ladies room tissue paper and paper towels all over the floor. My husband went to the men's room and said it was beyond horrible. He went and told the employees and they said they had been busy. My husband said the bathroom looked like it hadn't been cleaned all day. You could smell the bathroom smell while we were sitting in our booth eating. We arrived 12-28-17 at 6:15pm. Horrible
Business response:
Rachel, oh no! That doesn't sound right. We are very sorry your Freddy's experience was disappointing, and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience and make it right with you!
It was ok, once they got the order correct. Onion rings are not much to write home about, not many for the price, and a bit on the skimpy side. As for the hamburger, I'm no fan of a smashed hamburger. All smashing does is to squeeze the juices out of the meat, allowing it to cook faster. That's it! The flavor was ok, just. Service, other then the order being incorrect (how do you do that when you are looking at the order while cooking it?) was good. Tables were clean, restroom was clean, but we found the garbage cans in the ... read more
Business response:
John, we thank you for your recent visit to Freddy's, and appreciate your feedback! We are very sorry your Freddy's experience was disappointing, and would like an opportunity to make it right with you! Please send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience.
Frequently asked questions about Freddy's Frozen Custard & Steakburgers
How is Freddy's Frozen Custard & Steakburgers rated?
Freddy's Frozen Custard & Steakburgers has a 4.2 star rating with 1,733 reviews.
When is Freddy's Frozen Custard & Steakburgers open?
Freddy's Frozen Custard & Steakburgers is closed now. It will open at 10:30 a.m.
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