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Fred Loya Insurance
- Auto Insurance
- El Paso, TX
About this business
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Location details
1480 George Dieter Dr, El Paso, TX 79936, El Paso, TX, 79936, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Horrible, horrible, horrible. If I could give zero stars, I would. I had a very long review typed and ready, but this only allows 1000 characters. Suffice it to say this company SUCKS. I was hit by one of their clients and it took months for anything to be done. I had to initiate everything. This company took no initiative to DO THEIR JOB and pay for my car. They will play the waiting game as long as you let them. Do not, I repeat, DO NOT put your trust in Fred Loya. They are lazy, unmotivated, and quick to leave you hanging... read more
I have only been with Fred Loya 2 days. I just bought a new vehicle and tried to take one vehicle off and add the new one. It was a big hassle. They would not do it over the phone. I have never had a problem with other major insurance companies like this before. Hopefully this will not be a rocky road.
I was ripped off for over a year, paying 170 dollars a month with 80 dollars down. I changed insurance company, and now pay 60 dollars a month.
My car was hit by someone carrying their insurance. My car has been sitting for one month in an auto body shop. I haven't received a dime! Today they just sent an auto auction company out to pick up MY CAR without my authorization or a release or anything!! Luckily the woman working there stopped them and called me to see if I had signed a release... This is ATTEMPTED AUTO THEFT!!
AS AN EMPLOYEE AT FRED LOYA INSURANCE AND AS A CUSTOMER I MUST SAY I LOVE THE RATES. CONSIDERING THAT I DONT GET ANY EMPLOYEE DISCOUNT, MANY OTHER INSURANCE COMPANIES WOULD NOT EVEN INSURE ME. NOT ONLY WOULD MANY COMPANIES NOT INSURE ME BUT IM IF THEY DID I WOULD HAVE TO PAY A $400 DOWNPAYMENT ANS SERVICE FEES TO COME!!! ****FAST CLAIMS SERVICE=MY CLAIM WAS RESOLVED WITHIN 10DAYS AFTER I FILED I HAD A CHECK SENT TO MY NAME!! IF YOU ARE LOOKING TO PAY LESS TO START AND NEVER TO PAY BROKER FEES CONTACT YOUR LOCAL OFFICE!!!! **... read more
If you want an insurance carrier who takes care of their customers and upholds their end of the contract, I highly suggest looking elsewhere for coverage. I was a customer for almost ten years. Never filed a claim, until I added my son. I was told different stories of what I was allowed to do in regard to removing him from my coverage. I was sent a pending bill which almost doubled my premium payments eight days before it was due. Called the office to confirm that it was not an error and told that they would not be able to s... read more
It's too bad that those so called friends are not truthful with you. I also have friends that work with the company and it is up to them whether they want to take a lunch or not. They are given a choice but most of them decline so they can leave early. The majority of the employees don't even work an 8 hour shift but I guess YOUR friends failed to tell you that too. As far as relationships on the side please tell me what company doesn't have this happen. The company can't control what happens outside of the office but I'm mo... read more
PRAISE THE LORD!!!!! PRAISE THE LORD!!!! I HAVE FINALLY TAKEN A LOAD OF MY BACK!!!!! WORKING 6 DAYS A WEEK ( AND NOT EVEN MAKING THE THE 40 HOURS) WONDERING WHAT NEW GUIDELINES THEY WILL COME UP WITH EACH DAY.HAVING A SUPERVISOR THAT TAKES 4 DAYS TO REPLY A SIMPLE EMAIL QUESTION.. HOW CAN YOU GIVE AN UNLICENSED DRIVER A GOOD DRIVER DISCOUNT?YOU CAN'T,BUT ONLY FRED LOYA MANAGES TO DO THINGS LIKE THAT. NO WONDER AFTER RENEWAL THE CLIENT COMES TO US (CSR'S) PISSED OFF THAT THEIR POLICIES WENT UP ABOUT $ 150.00 ( AVERAGE), AND W... read more
Great Customer Service in Austin, Texas...Maybe so! However, the Baldwin Park, CA Office is the worst place you can go to. I PERSONALLY referred 5 close friends because of how well I was treated the first day but just as easy as they received the 5 new customers is how easy and fast they lost them. Their accounts were cancelled a MONTH after even getting it; reason being their HORRIBLE and PETTY customer service. We are not allowed to even state the reason why we are calling in when we are already being missed informed and p... read more
Frequently asked questions about Fred Loya Insurance
How is Fred Loya Insurance rated?
Fred Loya Insurance has a 2.8 star rating with 25 reviews.
When is Fred Loya Insurance open?
Fred Loya Insurance is open now. It will close at 6:00 p.m.
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