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Frank's Family Restaurant
- Restaurants
- Alliance, OH
About this business
A taste of home away from home home cooked meals along with your favorite BBQ meals
Location details
428 E State St, Alliance, OH, 44601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst service that I have ever had. We didn't see our server after she brought our food. Another server had to fix a problem we had and she also ended up bringing us our bills. Then our server miraculously showed up and asked if we wanted our bills and I said someone else got them for us.
Business response:
Nita Nagy I'm sorry your server didn't give you the level of service that we normally give. How ever I'm glad another server came to help you. I will discuss this with her and make sure this doesn't happen again. As you know this isn't the level of service we give and I appreciate your continued support of our restaurant. And look forward to seeing you done with us again in the future.
My husband and I stopped in yesterday for the first time I must say we will be back. He had the meatloaf dinner and I had the turkey and dressing dinner, huge portions for a great price.
Business response:
Thank you for the endorsement.
My son took me for a birthday lunch. I ordered pot roast with a side of mashed potatoes. The mashed potatoes were crusty and yellowish like they were left over from last night. The pot roast was also dried out and crumbly. The server did take it off of our bill but charged for the sides that came with the meal (cup of soup and cottage cheese). This will definitely be one of my last choices to eat at in the future.
Business response:
I'm sorry you had a bad experience please allow me to make it right please email me your address to franksfamilyr@yahoo.com
Huge selection on the menu! Food is great and so is the service. Love the renovations.
Business response:
Thank you so much for the review. Yes the building is over due and will be starting the phase two of the remodeling in August should start on the 7th the building will no longer look like a Ponderosa.
Biggest menu!! Love all I have had there. Breakfast is great. Atmosphere is wonderful.
I was Frank's and his brother s and sister school bus driver. I am very proud of him
Business response:
Thanks
Jim and I ate brunch there yesterday after church. It was very good. Jim's coffee cup was refilled many times, my Pepsi was not refilled, but that was perfectly alright because I couldn't have Frank another full glass after all I had to eat. We go there quite often, we love it!
Good service very good coffee but they can"t cook. Scambled eggs were folded over like an empty omelette snd browned crispy bacon came out way under cooked hashbrowns were nice and cold but the company I had was just riight!
Business response:
I'm sorry your breakfast wasn't up to your standard and by the sounds of it it wasn't up to ours either. We strive for excellence and sometimes fall short. I hope your next visit will prove that to you. Thanks for the review and I will bring it to my kitchen staff attention.
Frequently asked questions about Frank's Family Restaurant
How is Frank's Family Restaurant rated?
Frank's Family Restaurant has a 4.2 star rating with 633 reviews.
When is Frank's Family Restaurant open?
Frank's Family Restaurant is open now. It will close at 6:00 p.m.
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