Franklin Mint Federal Credit Union

lis plitt 

on Google

3 weeks ago

Genuinely one of the worst financial institutions I’ve had to deal with. I recently refinanced my car loan through them and have had nothing but issues with little to no resolve. The first two months, my external transfers from another institution to my car loan were cancelled or rejected. When inquiring about why this happened, my primary bank (who I’d had forever with no issues on external transfers) said they had no record of rejecting a transfer and that it must be on Franklin Mints end. After waiting on hold for 30 minu... read more

Patrick McGready 

on Google

2 months ago

I've been a member with fmfcu for a very long time. This evening I had a terrible phone transaction with multiple customer service associates. JOHN especially was incredibly impatient. He didn't want to listen. He wanted to throw me on hold just like the other customer service representatives did. I plan to go to the call center headquarters to lodge a complaint and potentially express my 1st amendment right to petition my greviences against JOHN and anyone else involved in this terrible transaction. 

Rajeena Humphrey 

on Google

3 months ago

As a small business owner, I feel a responsibility to share my experience in hopes that it helps others make an informed decision. While Franklin Federal Credit Union may seem like a good local option at first, I’ve learned the hard way that it is not a good fit for growing businesses. Initially, things were smooth—but as my business began to scale and our financial activity increased, I encountered unexpected and restrictive limitations on accessing my own funds. Rather than supporting our growth, the institution created mo... read more