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Daniel S. on Yellow Pages

★★

8 years ago

I would not recommend Mackey Family Practice. We recently moved to the area and searched for a family practice through our insurance provider. Our youngest child is underweight. That is the reason we had to find a family practice as soon as we moved to the area. We made an appointment for him. At the appointment they asked who his doctor was where we previously lived. My wife stated that she could not remember the exact name. They named a couple practices in the area. My wife said one of them sounded familiar. Other than that the visit was routine enough. The next day, the Department of Social Services (DSS) shows up at our house investigating us for “neglect.” They request some information about his medical history. We retrieve the records and find the name of the practice he went to. It was not the one Mackey Family Practice had named which sounded familiar. The next day we take our son to a follow up appointment. One of the staff members is overly assertive in how she searched for our sons records and they were not there. We told her of the confusion and how we had to look up the information the previous day due to the visit from DSS. She immediately began acting ashamed and avoiding eye contact. I really believe medical providers should follow up with people about possible misinformation prior to assuming neglect and contacting DSS. Also, the DSS representative suggested we should be taking our children elsewhere as Mackey Family Practice is not suitable for our younger children.