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Fox Lax Auto Park
- Airports
- Los Angeles, CA
About this business
Fox Lax Auto Park is located at 10210 Glasgow Pl, Los Angeles, CA. This location is in the Los Angeles International Airport neighborhood. This business specializes in Parking Services and has 2 review(s) with a star rating of 3.0.
Location details
10210 Glasgow Pl, Los Angeles, CA, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 5:30 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Reserved a spot under self parking but was told they were out of self parking spots. Instead they would upgrade me to free valet service. Left thinking my work truck was in good hands. I did randomly notice an abnormally large amount of cars parked next to the secured parking lot. On the surface streets. I cannot confirm (or believe) my truck was even on the lot.Returned to find out my work truck was broken into and $1k of personal items stolen. I understand personal items were not to be left but had no choice due to my job.... read more
Business response:
We are truly sorry to hear about your unfortunate experience at the parking facility. Your frustration and concern are completely valid, and I want to address your points with empathy.First and foremost, the situation where you reserved a self-parking spot but were offered free valet service instead, and the subsequent break-in of your work truck, is undoubtedly distressing. I understand your apprehension, especially given the circumstances you described with the number of cars parked on the surface streets.It's important to... read more
This Company is a Complete Joke. The first guy I spoke to didn't have any answers to my question. My flight was cancelled due to extreme weather conditions and my car is parked at their location so I called to inquire what should I do, if I can pay for the 3 extra days until my new flight gets in the guy was rude h, hung up on me and when I called back to speak to a supervisor, he said he was the supervisor I asked for his name and he wouldn't give it to me. He said he was very busy and didn't have time for this. Whatever "T... read more
Business response:
Fox Auto Parks Inc is in receipt of the above-referenced customer's complaint and appreciates the opportunity to respond. After looking into this complaint, the referenced customer above Aniyah, was not person that had interaction with the claimed employee; rather it was customer's mother who made the initial complaint. The customer's mother made a formal complaint through email in regard to the customer service she claimed she received from one our employees when calling to inquire about service instructions and price adjus... read more
I paid ahead of time and had the receipt in hand. They would not open the gate until I paid again. I was held hostage I even asked them to call the police. This is criminal activity. I do plan to escalate this complaint with the appropriate government agency!!
Business response:
We do not believe that this encounter took place at Fox Auto Parks, as none of our staff recall any incidents of this nature; there is no gate that we close at our facility if balances aren't paid, and your name is not in our system at all.
My flight was cancelled and called to make another reservation to leave my car there. They did not know how to change the reservation on their end. They told me to just bring my car in and they will change it there. I had brought it in and they told me that they were all booked up. The guy also said that he lied to you to get you off the phone. BEWARE of this place. I would stay away from this place. They are crooks and not very trustworthy.
Frequently asked questions about Fox Lax Auto Park
How is Fox Lax Auto Park rated?
Fox Lax Auto Park has a 1 star rating with 8 reviews.
When is Fox Lax Auto Park open?
Fox Lax Auto Park is closed now. It will open tomorrow at 9:30 a.m.
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