Forward

Ted Galpin 

on Google

a year ago

1 - The Only doctor’s office In Colorado with no parking lot. Red flag. 2 - Parking is on street, costs money, will be far from office and make you late for your appointment. 3 - Hard to get an appointment, and that doctor you liked on you first visit probably quit. Both doctors I met quit. 4 - They are super disorganized. 5 - I got a $500 bill for lab work 3 months after my physical. They forgot to process my medical insurance, or communicate that Lab Corp was doing the lab work. 6 - You cannot download your health records ... read more

Scott Heckman 

on Google

a year ago

My experience with the medical staff has been good. When I get time with a physician I've been very satisfied- they are good at listening, collaboration, and are insightful and supportive. The issue is the Care Team. This function needs serious improvement. They have messed up scheduling times, have referred me to a specialist that I didn't need at both a time and location that neither my doctor nor I discussed or asked for. I've also sent medical records that were supposedly uploaded but don't show up in my app. The bottom ... read more

Jake Olson 

on Google

2 years ago

Overall experience has been extremely poor. TL;DR - Forward had an Out of Network provider improperly code my bill requesting labs from an out of network lab (Quest) perform otherwise included benefits, resulting in around ~$1000 bill sent to me from quest. Forward forces all interactions to go through a text or email chat. There are hardly any face to face interactions that take place. Forward *only* works with Quest to process labs which I discovered only after I received a bill for $1000, and my insurance doesn't work wit... read more

Elena Stefanopol 

on Google

2 years ago

The services are fine. The surprise came after. They say on their website no surprise fees, and yet I got stuck with a $5000 bill for preventative labs afterwards, although I have a PPO plan. Extremely dismissive as I was trying to make sense of those bills. Not worth the hassle. 

Rich Anderson 

on Google

2 years ago

Excellent, timely and thorough care from caring providers. I was a member from July 2022 thru April 2023 and discontinued my membership because I was doing fine. When that changed in January 2024, I reached back to Forward to restart and was immediately taken care of by them. I like the virtual visits, in-app support and the in person visits.