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FORUM Credit Union
- Credit Unions
- Fishers, IN
About this business
Open by appointment only on Saturdays until further notice.
Location details
11580 USA Pkwy, Fishers, IN, 46037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Got our jeep trailhawk financed thru them almost 3 yrs ago. Went to trade in jeep n a dealership showed us that we paid 3000 in 3 yrs which is false and we have receipts to prove it. We started the loan at $28,000 and it's only stating $25,000. So where is all of our money going? Then out of the blue they want to raise our payment of ****** to almost 850 a month! For a jeep trailhawk l, are u kidding me??!! That's more than an Audi S8 payments!!! They call n harass u about what insurance needs to b on the car or they repo as... read more
Business response:
FORUM Credit Union attempted to contact the borrower with no response. The vehicle was financed with an initial monthly payment contingent on the borrower providing verification of comprehensive and collision insurance listing FORUM Credit Union on the policy as the loss payee. After multiple reminders and requests to provide proof of this insurance, the borrower did not provide the verification. Per the loan agreement, ******************************* was placed on the loan. The cost of the insurance was added onto the outst... read more
I've banked with Forum Credit Union since 2019. Over the last few months, I have had multiple blocks placed on my debit card, causing my card to be declined. Examples are from a clothing store whom I have used before and told Forum I will continue to use so it's fine to notify the fraud **** to remove the flag. They have not done so, causing me to call them after my card declines for purchases. Then I have to contact the clothing store and have them re-run the transaction. Another example is I paid off my credit cards after ... read more
Business response:
Upon receipt of the BBB Customer Review on Wednesday January 24th, ****, the FORUM ****** Services Manager called and left a message for member ******************* indicating her review was received and is being researched. The FORUM Fraud and Loss Prevention Assistant Manager reviewed all declined debit card transactions noted in the Customer Review submitted. The following reasons were identified for each transaction being declined.Transactions for merchant Venus.com (clothing store) were declined due to reports of fraudst... read more
I applied for a home loan with a Double that I own and live in one side. The loan was taking quite awhile to complete. The appraisal came back at *******. I have an existing loan on property with a balance of ******. I was asking for ******. I am employed full time and have rental income of ****** month. You would think this would be a very easy loan. The major problem was the company that did the appraisal. They did it wrong the first time. Re-did the appraisal and put the wrong house picture on cover page . Then the apprai... read more
Business response:
FORUM called ****************** to review and discuss the situation, apologizing for the confusion in the processing of his loan application. ****************** expressed his appreciation for the phone call.
I deposited 2 checks and was told they couldn't be verified. They placed them on hold, the hold dates keep changing. It's been 2 weeks and still no money. I contacted where the checks were from to be told the checks cleared the next day from deposit date, however the fraud department keeps saying they're not cleared and will be sent back to the original bank. I just want my money and the kids to stop with this company so I can close my accounts with them. They have done things very shady and are now saying I am $576 negative... read more
Business response:
FORUM talked with the member today to resolve this issue and the holds on the checks have been removed. She was understandably frustrated at first but is now appreciative of FORUM trying to protect her from a big loss and understood how the situation with the holds occurred.
Withholding my title after I went to branch got pay off amount and paid in full. Now 4 months later, the say I owe a $100 repo fee and wont release the title until I pay. First I have ever heard about this repo fee.
Business response:
FORUM has spoken to this member and the situation has been resolved.
I applied for a mortgage about a month ago. Even though I conscientiously sent the mortgage agent everything he asked for it took an exceptionally long time to give me a decision. After the decision I called with a. very simple question and left 3 phone messages within a week for the agent. He has yet to return my call. I have been a 30 + year customer of FCU but I am apparently not important enough to return a simple phone call...very unprofessional and disrespectful. I will transfer my money to a financial institution that... read more
I should not have to rate them to file a complaint since a # 1 is to good for them. We financed a car load with Forum. I made extra payments over $2,800.00. I saw where they made them as extra payments and not as pure principle as I requested. Contacted them several times without the issue ever being resolved. I received statements that payments were not due until 4-2018. In January and February I did not make a payment and in March 2018 Forum had IRS pick up our car in the night and take it to their place of business. ****,... read more
I wish I could leave 0 starts. Stay away! Endless frustration and nobody seems to care. Problems started last November and on they continue. Right now, I am having a problem with second mortgage payment not reflected in the account balance. I am dreading a call to Forum because I know it will take forever to get the issue fixed. I simply do not have time or energy to waste on these things. And from experience, they don't seem to read emails because their response is so generic, almost robotic and does not resolve issues. Las... read more
Business response:
FORUM Credit Union is committed to providing superior service to our members. In reviewing the details of what has taken place with Mr. ********, there was, unfortunately, a series of misunderstandings and confusion with the online payment tools. FORUM will contact Mr. ********again to be sure that issues do not arise moving forward.
I would give NEGATIVE 100 if it was possible. End of 2017 we got a vehicle loan with FORUM. 4 days ago, I made online payment to only pay one payment. The next day I found they actually took 2 payments and caused my primary bank to go in the negitive about 3-400 dollars. FORUM will not work with me, every employee I have speken with has been very unproffesional and disrespectfull. I was advised I actually went into a branch and made 1 of my payments when I actually only made my payment from my living room on line. I asked th... read more
Business response:
The two payments that were debited from Mr. *****' account were requested and initiated by him through systems outside of FORUM (by another financial institution). Mr. ***** was directed to contact that financial institution to reverse the double payment. The other financial institution was able to successfully credit back the double payment made on the account. The loan payoff amount requested on February 8 was accurate when provided. However, when the two payments previously made were credited back to the loan, that change... read more
Frequently asked questions about FORUM Credit Union
How is FORUM Credit Union rated?
FORUM Credit Union has a 2.6 star rating with 61 reviews.
When is FORUM Credit Union open?
FORUM Credit Union is open now. It will close at 5:00 p.m.
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