Forever Formals

Samantha P. 

on Citysearch

12 years ago

I ordered my bridesmaid dress through this shop and had an AWFUL experience. They added inches to my dress after I specifically ordered a certain size. They tried to tell me that I was "making things up" and that the dress should fit me fine. It did not...it was too big! When asked for a partial refund to pay for the alterations that now needed to be done, they refused. They also took a week to respond to my request. If you would like a pleasant wedding experience I would not reccommend working with Forever Formals. 

Jeanie S. 

on Citysearch

13 years ago

From an alterations business owner's side - – From an alterations business owner's side of things, we are not always at our best. At busy times of the year we work extra long hours to keep up with orders. And for sure, not all of our customers are stellar. At times we are swamped with too many customers in the store at the same time. Cell phones are ringing, customers are arguing with each other, and some can't make up their minds. As sales associates we are drawn in several directions at one time so it can appear that we ar... read more

moseley11 

on Citysearch

13 years ago

Horrible Experience!!!! Added inches to your measurements!!! – Everything seemed fine when I went there the first time and I was even impressed by the friendliness and service. But when I returned to order the dress they had me in tears over the size that they were insisting on ordering. They wanted to order a 20 when I am barely a 14. I later found out that they added 2 inches to each of my hip, waist and bust measurements!!!! However I didn't know this at the time and I was very upset and they kept making me feel fatter an... read more

ajsummac 

on Citysearch

15 years ago

Best Bridal Experience – I have the highest praise and respect for Cheryl Steele, her staff and Forever Formals. My experience as a bride to be was flawless from the moment I walked in until I received my dresses for myself and my bridesmaids. Cheryl goes way and beyond the normal customer service guidelines; you would not get this same service at a larger store. Cheryl greeted me when I walked in and made me feel like I was at home which went along with the ambience of her store. She showed me around the downstairs, and I s... read more

educonsumer 

on Citysearch

15 years ago

Limited Communication, Unpleasent Shopping Experience – I entered this store 7 months prior to the wedding, and was told that if I ordered my dress that day, it would arrive March 8. My dress arrived over a month late, only leaving 3 weeks for alterations. No one at the shop called to communicate the dress would be late, which left myself and my maid of honor calling almost everyday until someone would pick up to answer our questions. Everytime we did speak to somone, we were told different dates of arrival time, and none of... read more

cupcakemom 

on Citysearch

15 years ago

Congratulations Forever Formals for being voted Best Of in the Knot Magazine. You are a wonderful boutique that needs to be recognized for your hard work. Congrats Cheryl for raising the bar on good standards and making your shop a charming and professional place to have a great experience in preparing for a wedding. Yes I used them again. The shop did a fantastic job with my sister's gown (a Raylia) and my mother's dress. My sister had grand ideas of changes she wanted and Cheryl did every one of them and my sister was gorg... read more

kdukeusmc 

on Citysearch

15 years ago

HORRIBLE EXPERIENCE – Please spare yourself the heartache of going to this shop. We ordered dresses from this shop 9 months before my friends wedding only to be stuck 3 weeks before having to scramble to find other dresses. The two owners promises and lies are disgraceful. They ordered me a dress 10 sizes too big and then cut the tags out of the dress so that I wouldn't know (we called the manufacturer and they verified that all of their dresses are sent out with size tags in them). When I went back telling them it was too b... read more

wedding0515 

on Citysearch

15 years ago

DON"T BUY ANYTHING!!! – Forever Formals ordered the wrong size dresses for my bridesmaid and then tried to say it wasn't their fault. They ordered a size 20 for a girl who was a size 6. Another dress had a tear up the seam and the other dress was tight on the last bridesmaid!!! The whole experience was horrible from start to finish!! Wrong sizes, tooks 6 months for dresses to come in, they tried altering the dress but only butchered it . It was so bad that I would have been embarassed to be seen in public inthe dress. Not to... read more