Ford Service Department & Parts

Jordan Veirs 

on Google

10 months ago

Christian at Upland got me right in for a oil change that was much needed on my truck. He told me just to bring it in and they would get it done. It was a smooth process and highly recommend them if you need any service done on your Ford vehicle. Thank you guys 

Sevim Miller 

on Google

a year ago

very bad experience , my car had engine light on and off and did not pass the smoke check,, 2000, would solve the problem, i said ok, after a week of waiting and and not hearing anything I called and been told that I need to pay another 1500, .I was very upset in that if I knew it would cost this much I would not have it repaired, when I complained to service manager Danielle was not very helpful and rude, she try to sell me a use car in the mean time 

Brandon Fellin 

on Google

a year ago

I had scheduled an appointment with Ford of Upland to fix 4 recalls. Everything started decently with scheduling an appointment on 7/24 when Kenneth Certuche quoted us 24-48 hours to complete all the recalls. The next day, Kenneth sent a message stating my car was complete, then sent a message 2 minutes later to disregard it. I figured it was an error, but this was the start of their communication breakdown from the Service Advisor and Service Manager. On Saturday, I called and spoke with service manager Danielle, wondering ... read more

K M 

on Google

a year ago

DO NOT TAKE YOUR VEHICLE TO BE SERVICED HERE!!!!!! This is by far the worst customer service I have ever experienced at a car dealer. Keep in mind that I am 64 years old, so I have dealt with a lot of car dealers in my time. We brought our 2022 Lincoln Aviator in for service 9 days ago and were told by the service advisor that they would get back to us in 1 to 2 days. No one ever got back to us and that was the start of this 9-day nightmare. I would make countless phone calls, but not only would they not let me speak to my a... read more