This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
5000 Auth Rd, Camp Springs, MD, 20746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Today Nov 6,2025, had an appointment for 8:00am , came here, after 1h and 45min off waiting, they didn't even start checking my vehicle, I ended up scheduling another appointment with another ford dealership. Horrible customer service, choose another location, rude and disrespectful.
Poor communication that resulted in them fixing on the wrong part of my vehicle, that wasn't damaged until they started fixing and broke screws off into my engine. I had my car towed in seven days ago it's still not fixed.
Made an appointment for a recall, after waiting for 2 hours they tell me they can't do it. They call a couple days later to schedule an appointment because the part arrived. When I show up for the appointment they say they don't have the part and can't do the repair for another month or two. Bad service and rude staff
Thank you! Asia Diaz for your excellent customer service. You were friendly & very informative about our vehicle.
Bad service, The lack of communication, respect, and basic professionalism is unacceptable. I won’t be returning, and I wouldn’t recommend this dealership to anyone who expects honesty or transparency.
Ford Service - Banister Ford of Marlow Heights has a 3.4 star rating with 64 reviews.
Ford Service - Banister Ford of Marlow Heights is closed now. It will open tomorrow at 9:00 a.m.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com