Ford of Upland Service

Yessi V. 

on Google

4 months ago

They did a repair on my ford bronco. Then, One day (months after the repair) my engine burned out and my car couldn’t drive. Scary event. Found out months later parts were damaged. I took my ford back in so they could fix it. Sure enough the damage was on them and I was lucky it was still under warranty. Now, a few months later after that fix, I have having more issues related to the same problems. This is a nightmare. I hope they can fix it correctly this next time I take it in. 

Henry Alatorre 

on Google

4 months ago

Terrible service department. Made several attempts on different days of the week. However, no one answers the phone. Extension just rings. Update, i contacted Sunrise Ford in Fontana as i need the part / service i was inquiring about. Service department answered the phone and asked if they could return my call with the quote for service. They returned my call and gave me the quote that i needed. I’ll never go to or call Ford of Upland for anything. 

Travis Barrow 

on Google

9 months ago

Absolutely the worst experience at a dealership!! Lied to by the sales person about buyback process, we didn’t even know about a buyback until TAYLOR told us about it!! He assured us we would get approval and he would even help us with the reimbursement of mileage. I will say he’s a good sales person because he sold us on LIES! The owner refuses to respond to us via email or calls. He stated he would call me back after he spoke to Taylor and I am still waiting for that call. He said my top sales guy would NEVER DO THAT! Mr. ... read more