Ford of Smithtown

Kate Morganelli 

on Google

a week ago

I called over a month ago to schedule service for my Navigator and was told the next available appointment with a loaner vehicle would be in about a month. That was already frustrating, but I waited. Fast forward to my appointment day—guess what? NO loaner available. The service team just shrugged it off like it wasn’t a big deal. No apology, no solution, nothing. Completely unacceptable and unprofessional. If this is how they treat customers who plan ahead and follow their process, I can't imagine how they handle real probl... read more

Ellis Ellis 

on Google

a week ago

This dealership is awful, they don't know the first thing about integrity and customer service. There are plenty of other options out there, do yourself a favor and find one. 

David Banner 

on Google

a week ago

My experience with Smithtown Ford was a masterclass in how not to treat customers. From the moment I walked in, it was clear that courtesy and professionalism were not priorities here. The service department is a joke. My appointment time seemed meaningless, as I waited over an hour before anyone even acknowledged my car. When I asked for updates, I was met with eye-rolls and condescending tones, as though I was bothering them for expecting the bare minimum: honesty and respect. Smithtown Ford has made it abundantly clear th... read more

Tom Morganelli 

on Google

a week ago

I spent 100k on a truck that has seen service more than my own driveway. When I make an appointment a month in advance so they have a loaner, and show up to hear we don’t have any loaners. When I question their competence, I get Jim the service advisor saying “I guess we’re incompetent”. Stay away, it’s a low class dealership that provides even lower call service.