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12755 Folsom Blvd, Folsom, CA, 95630, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 7:00 a.m. to 6:00 p.m. | |
Tue | 7:00 a.m. to 6:00 p.m. | |
Wed | 7:00 a.m. to 6:00 p.m. | |
Thu | 7:00 a.m. to 6:00 p.m. | |
Fri | 7:00 a.m. to 6:00 p.m. | |
Sat | 8:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Let’s start with I love Ford vehicles. I have no issue with them whatsoever. I do have an issue with Folsom Lake Ford however. Specifically, their service department. For context, my wife and I have 2 Ford vehicles. 1 owned and 1 leased. We took our Ford Explorer in for service at the dealership. We purchased a MaxCare warranty through Carmax about 1 year ago and had several service lights appear as well as a faulty trunk latch prompting us to take it to Ford for repair. After speaking with our service representative he assu... read more
If there is another option. Choose them.
Went into replace the plastic trim from the Side mirror that fell off. They insisted that i needed to replace the entire mirror assembly because it was damaged. I asked them to show me the damage, they proceeded to point at no damage in the mirror (there was no damage they just wanted to avoid it). Lastly quoted me $2000 to repair it as fords warranty wouldn't approve it so they aren't gonna go through warranty. I went to another dealer, they had it done in a day. To my utter shock (not really) ford warranty covered it. Char... read more
Don’t answer the service desk
Folsom Lake Ford, Inc. Service has a 2.5 star rating with 30 reviews.
Folsom Lake Ford, Inc. Service is open now. It will close at 6:00 p.m.
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