Folsom Chevrolet Service

lindsey smith 

on Google

6 days ago

Dropped my truck off last Thursday. Bailey called that day and said he would order the parts and it would be 2 business days. I had not heard from him by Monday at 1 pm so I called and left a message. No return call. He sent a text at 7:30am Tuesday morning and I requested an ETA on my vehicle. At 11am he called me and nonchalantly tells me the part is on back order and it will be 1-3 days. So from 1pm on Thursday when he originally said he ordered the parts until Tuesday at 11am he had not been notified it was back ordered?... read more

Brent llewellyn 

on Google

2 weeks ago

This place is a joke. Took my Tahoe in for an oil leak I already had a good idea what it was. Lucky it was under warranty. They had it for almost 2 weeks to reseal the oil pan. I wasnt offered a vehichle to use or a ride. I was told pick up Friday, then Monday, then on Tuesday I had to reach out and they said it would be done end of the day. I went the next morning to pick it up was was shocked at how dirty my vehichle was inside and out. Greasy hand prints inside and out and covered in dirt. Not professional at all I will n... read more

Eduardo Acosta 

on Google

2 months ago

Took my GM car to Folsom Chevy for tail light issues one had water inside, the other had an internal crack. Service advisor Tifny Moreno refused to inspect them and claimed both were “normal” or “impact-related” with no proof. She even told me to go to a Kia dealer because I bought the car used. I’ve owned 12 new GM vehicles, I know the bumper-to-bumper warranty covers this. Went to another Chevy dealer, and they confirmed both lights were defects and approved repairs under warranty. Folsom Chevy staff clearly need training.... read more

Pina Pro 

on Google

7 months ago

“Always great, thank you guys.”