This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
FLIR Systems
- Manufacturing
- Wilsonville, OR
About this business
FLIR Systems is engaged in the design, manufacture and marketing of thermal imaging and stabilized camera systems that are used in a wide variety of thermography and imaging applications, including condition monitoring, research and development, manufacturing process control, airborne observation and broadcast, search and rescue, drug interdiction, surveillance and reconnaissance, navigation safety, border and maritime patrol, environmental monitoring and land-based security. The company is headquartered in Wilsonville, Ore.... read more
Location details
27700 Southwest Parkway Avenue, Ste A, Wilsonville, OR, 97070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Like the products and I've bought many of there products over the years. But customer service seems nonexistent as though your just a number that gets lost in there system (if they have a system). I've had to always do multiple emails, phone calls on product warranty service. I just tried to order 5 battery's for the Flir E60. Browsing there Website then phone call with no results and a couple of (slow) emails the answer was there on back order and indefinitely, then more emails and the answer came back "I should buy them fr... read more
My company bought a T640 camera from FLIR back a couple months ago to do temperature screening for COVID-19. Since we have used this camera for the past couple months, we have had many problems, but usually small problems. I have been in contact with their customer service numerous times to get help or resolve some of these issues. Every time i talk with customer service, they never end up helping me, they just tell me things i already now. Like for example i recently contacted them with a problem of the camera shutting off ... read more
Have a FLIR ONE gen 2. one day stopped showing images on the phone. spoke with customer support and they said they stopped updating their software to keep up with iOS updates - so my camera went from working to nonfunctional overnight. The mechanics still work but can't get images projected to the screen so now it's become a coaster. Spoke with customer service and they said for another $200 I can purchase a new product that is supported (50% off their $400 price). They wouldn't assure me they won't drop support in a few yea... read more
Useless. You buy a system that’s supposed to work with an app on your phone. Does not. After numerous calls and emails and tickets, no resolution. Oh but they will sell you another system. Really......I’m pretty sure they train their CS dept to continually give you the run around so you will get so fed up you go away. Did I say useless and don’t waste your money.
Bought a Flir One camera for my kid for Christmas. They sent me a defective one. First customer service rep said he'd send me the return label and I would receive the replacement after they verified the tracking number. He sent me nothing, and upon calling I found out I would not be receiving it by Christmas.
We recently paid over 20K to have over 80 FLIR cameras and 6 NVR’s installed in 6 stores in hopes of being able to view them remotely from both PC’s and I Phones. Well needless to say since I am posting this we are still unable to view one of our stores from a PC. I have at this point downloaded sever versions of the “FLIR Cloud” software and this is pitiful. How can any half way competent company even release software they know will not work? Simply said they are a bunch of crooks and con artists milking the government out ... read more
Business response:
FLIR takes customer complaints very seriously and has attempted to contact this customer several times with no success. FLIR believes we can resolve this issue once we establish contact with the customer. We’ve set up a dedicated ticket number ****** to facilitate a quicker response and ask the consumer to reference this number when calling our Support team at ************. We regret this experience, and look to providing a resolution as quickly as possible.
Frequently asked questions about FLIR Systems
How is FLIR Systems rated?
FLIR Systems has a 2.6 star rating with 28 reviews.
When is FLIR Systems open?
FLIR Systems is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com