This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience leading you to the vehicle of your dreams. Our commitment is to our guests' complete satisfaction every step of the way and more. View Our Vehicle Specials Today!
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Deceitful sales practices Do not do business with Fletcher Jones Mercedes in Newport Beach! Their sales tactics are deceitful, as I experienced in November 2017. I found a used 2015 E400 Mercedes on-line and requested information from the dealership. Almost immediately I was contacted by the sales person. There was no price on the listing, so I asked about the price. He said he would research it and get back with me. Then, about 15 minutes later I called him back, asking other questions which included Is this car a Certi... read more
Business response:
Hello ScrippsRnchMom. Thank you for talking with me about your experience. We apologize for the confusion and hope that you are happy with the resolution. Should you need any help in the future please contact me directly at (949) 718-3015. Most Sincerely, Scott Ribble | Guest Experience Manager
Excellent Experience Thank you to the entire team at Fletcher Jones. Denise Banner was amazing as always. I described the car I was looking for and Denise took me to the lot and said "Here's the car I want you to see" and it was the car I purchased. She really heard me when I told her what I wanted. Also a big shout out to Payden, thank you for the great tutorial. You were so helpful. Also, Shaun in finance. You made it so easy!!!
Business response:
Hello Mamahuss35. We greatly value your feedback and are thrilled to hear that you received an outstanding experience from our team members like Denise, Payden and Shaun. We wish you many enjoyable miles in your new Mercedes-Benz. Sincerely, Heather Lewis-Client Care Manager
Excellent Experience Thank you to the entire team at Fletcher Jones. Denise Banner was amazing as always. I described the car I was looking for and Denise took me to the lot and said "Here's the car I want you to see" and it was the car I purchased. She really heard me when I told her what I wanted. Also a big shout out to Payden, thank you for the great tutorial. You were so helpful. Also, Shaun in finance. You made it so easy!!!
Business response:
Hello Mamahuss35. We greatly value your feedback and are thrilled to hear that you received an outstanding experience from our team members like Denise, Payden and Shaun. We wish you many enjoyable miles in your new Mercedes-Benz. Sincerely, Heather Lewis-Client Care Manager
Car service Randy Lemus provided excellent service
Business response:
Hello Darleen. Thank you for your feedback. We are happy to hear that Randy provided you with exceptional service. Please don't hesitate to reach out if we can be of any further assistance. Kind regards, Heather Lewis-Client Care Manager
Car service Randy Lemus provided excellent service
Business response:
Hello Darleen. Thank you for your feedback. We are happy to hear that Randy provided you with exceptional service. Please don't hesitate to reach out if we can be of any further assistance. Kind regards, Heather Lewis-Client Care Manager
Great Service I met our salesman John Baskin a few months ago when we were researching vehicles. He was a pleasure to speak with and did not have a high-pressure sales approach. Due to my travel schedule, I explained getting back to the dealership would be challenging. He understood and was respectful of my time. He stayed in phone contact as agreed and scheduled an appointment as agreed. Once our car was delivered, he had it prepped and ready for the paperwork when I arrived. I had a short window to close the transaction an... read more
Business response:
Hello StarnOC. Thank you for your feedback. It is wonderful to hear that John and the rest of our team made your visit memorable and enjoyable. Congratulations on your purchase! Sincerely, Heather Lewis-Client Care Manager
Great Service I met our salesman John Baskin a few months ago when we were researching vehicles. He was a pleasure to speak with and did not have a high-pressure sales approach. Due to my travel schedule, I explained getting back to the dealership would be challenging. He understood and was respectful of my time. He stayed in phone contact as agreed and scheduled an appointment as agreed. Once our car was delivered, he had it prepped and ready for the paperwork when I arrived. I had a short window to close the transaction an... read more
Business response:
Hello StarnOC. Thank you for your feedback. It is wonderful to hear that John and the rest of our team made your visit memorable and enjoyable. Congratulations on your purchase! Sincerely, Heather Lewis-Client Care Manager
Excellent customer service Quick & easy. They have this process down to a T. Every person I came in contact with was very helpful, friendly, always smiling and not the least bit pushy.
Business response:
Hello Firstcar. Thank you for your feedback. It is great to know we helped you find and take home the car of your dreams in a timely and efficient manner while providing you with outstanding service. Congratulations on your purchase! Best, Heather Lewis-Client Care Manager
Excellent Experience Our salesperson, Pon Shen, could not have kinder or more helpful. Straightforward negotiation on price and we did a custom build on a 2018 SL 450. Updates were regular and delivery and closing process were pleasant.
Business response:
Hello M_Squared. Congratulations on your custom built Mercedes-Benz SL 450! We are excited to hear that Pon delivered a memorable and enjoyable experience. We wish you many enjoyable miles in your new Mercedes-Benz. Sincerely, Heather Lewis-Client Care Manager
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.4 star rating with 3,619 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com