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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience leading you to the vehicle of your dreams. Our commitment is to our guests' complete satisfaction every step of the way and more. View Our Vehicle Specials Today!
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
returning customer Fletcher Jones and all their staff reflects the excellence of the MBZ brand.
Business response:
Hello Bmairena. Thank you for the kind words you expressed in your review. We truly take pride in what we do and are always delighted when our guests, like yourself, receive the level of service we strive for. Our team looks forward to providing you with more enjoyable visits in the future. Sincerely, Heather Lewis-Client Care Manager
returning customer Fletcher Jones and all their staff reflects the excellence of the MBZ brand.
Business response:
Hello Bmairena. Thank you for the kind words you expressed in your review. We truly take pride in what we do and are always delighted when our guests, like yourself, receive the level of service we strive for. Our team looks forward to providing you with more enjoyable visits in the future. Sincerely, Heather Lewis-Client Care Manager
Excellent service. I was very impressed with everyone at Fletcher Jones Mercedes Benz. Ari Kain really helped me get the car I wanted. I appreciated his friendly and informative approach, which is very refreshing from the usual pushy sales pitch that I've experienced in other dealerships. The store manager James was instrumental in finalizing the deal. So thank you to the entire team at Mercedes Benz for this great experience
Business response:
Hi RAS2017. Thank you for sharing your feedback with us. We are happy to hear that our team members like Ari and James provided you with an exceptional experience that exceeded the level of your expectations. Congratulations on your purchase! We look forward to assisting you again in the future. Best, Heather Lewis-Client Care Manager
Excellent service. I was very impressed with everyone at Fletcher Jones Mercedes Benz. Ari Kain really helped me get the car I wanted. I appreciated his friendly and informative approach, which is very refreshing from the usual pushy sales pitch that I've experienced in other dealerships. The store manager James was instrumental in finalizing the deal. So thank you to the entire team at Mercedes Benz for this great experience
Business response:
Hi RAS2017. Thank you for sharing your feedback with us. We are happy to hear that our team members like Ari and James provided you with an exceptional experience that exceeded the level of your expectations. Congratulations on your purchase! We look forward to assisting you again in the future. Best, Heather Lewis-Client Care Manager
Great Experience! One of the best car buying experiences we have ever had. Usually a 4 hour process that my wife HATES. We arrived and were greeted instantly by valet then sales. We knew what we wanted and how much we wanted to pay monthly. Within 40 minuets we had the car we wanted being washed and salesman was happy to move a unit and we were right where we wanted to be. We will definitely return to FMB for the next one. Truly an awesome experience!!
Business response:
Hello Nitrolover. Thank you for taking the time to share your feedback on your recent visit. It is exciting to hear that our team provided you with one of the best car buying experiences you've ever had. We look forward to providing you with another exceptional experience in the future. Sincerely, Heather Lewis-Client Care Manager
Great Experience! One of the best car buying experiences we have ever had. Usually a 4 hour process that my wife HATES. We arrived and were greeted instantly by valet then sales. We knew what we wanted and how much we wanted to pay monthly. Within 40 minuets we had the car we wanted being washed and salesman was happy to move a unit and we were right where we wanted to be. We will definitely return to FMB for the next one. Truly an awesome experience!!
Business response:
Hello Nitrolover. Thank you for taking the time to share your feedback on your recent visit. It is exciting to hear that our team provided you with one of the best car buying experiences you've ever had. We look forward to providing you with another exceptional experience in the future. Sincerely, Heather Lewis-Client Care Manager
Sl550 Purchase Ari Kain is very knowledable, professional and a very good salesman. He is thorough in his product presentation and sales process.
Business response:
Hi Bristol17. Thank you for taking the time to share your feedback on Ari. We are happy to hear that he provided you with an amazing shopping experience finding your Mercedes-Benz SL 550. Congratulations on your purchase! Sincerely, Heather Lewis-Client Care Manager
Sl550 Purchase Ari Kain is very knowledable, professional and a very good salesman. He is thorough in his product presentation and sales process.
Business response:
Hi Bristol17. Thank you for taking the time to share your feedback on Ari. We are happy to hear that he provided you with an amazing shopping experience finding your Mercedes-Benz SL 550. Congratulations on your purchase! Sincerely, Heather Lewis-Client Care Manager
Deceitful sales practices Do not do business with Fletcher Jones Mercedes in Newport Beach! Their sales tactics are deceitful, as I experienced in November 2017. I found a used 2015 E400 Mercedes on-line and requested information from the dealership. Almost immediately I was contacted by the sales person. There was no price on the listing, so I asked about the price. He said he would research it and get back with me. Then, about 15 minutes later I called him back, asking other questions which included Is this car a Certi... read more
Business response:
Hello ScrippsRnchMom. Thank you for talking with me about your experience. We apologize for the confusion and hope that you are happy with the resolution. Should you need any help in the future please contact me directly at (949) 718-3015. Most Sincerely, Scott Ribble | Guest Experience Manager
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.4 star rating with 3,619 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is open now. It will close at 8:00 p.m.
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