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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
CPO buyer beware CPO = Didn't mean a damn thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes of driving awa... read more
Deceptive Practices and Lack of Accountability I initially had a positive experience at Fletcher Jones. However, after the sale, I reviewed the numbers and discovered they marked up my interest rate by ~1.5%, despite my Tier A1 credit and their assurances there would be no markups. This lack of transparency cost me thousands over the lease term. When I confronted Fletcher Jones about the interest rate markup, the sales manager, Scott, openly admitted that the rate had indeed been increased without my knowledge or consent. Th... read more
Highly recommended Mercedes dealer in California On 11-25-2022, we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, un... read more
Business response:
Hi G, Nguyen, Thank you for taking the time to update your review and for your 5 star rating too! Our team thoroughly enjoyed reading that many of our staff took great care of you and were able to turn your situation around. We are grateful for this opportunity and we look forward to serving you for many years to come. All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com
Highly recommended Mercedes dealer in California On 11-25-2022, we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, un... read more
Business response:
Hi G, Nguyen, Thank you for taking the time to update your review and for your 5 star rating too! Our team thoroughly enjoyed reading that many of our staff took great care of you and were able to turn your situation around. We are grateful for this opportunity and we look forward to serving you for many years to come. All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com
Great Sales Rep at a great dealership Last week we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, understanding our ... read more
Business response:
Hi John & Diane! Wow! What a wonderful review! Thank you for taking the time to share and for your 5 star rating! Our team was thrilled to read that Ali Mehrnia (& Austin) took great care of you by being courteous, understanding of your needs, and not pushy, which resulted in a fantastic experience. We are incredibly grateful for the opportunity to earn your business and we look forward to serving you for many years to come. Congratulations on your new Mercedes Benz 2023 GLA! Enjoy every mile! All the Best, Alicia Buccola an... read more
Great Sales Rep at a great dealership Last week we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, understanding our ... read more
Business response:
Hi John & Diane! Wow! What a wonderful review! Thank you for taking the time to share and for your 5 star rating! Our team was thrilled to read that Ali Mehrnia (& Austin) took great care of you by being courteous, understanding of your needs, and not pushy, which resulted in a fantastic experience. We are incredibly grateful for the opportunity to earn your business and we look forward to serving you for many years to come. Congratulations on your new Mercedes Benz 2023 GLA! Enjoy every mile! All the Best, Alicia Buccola an... read more
Easy I bought an E350 3days ago. From th moment I walked in the dealership everything went smoothly. Uttam was my salesman and he was very knowledgeable and helpful
Business response:
Hello RonDino2. Congratulations on your E 350! It is wonderful to hear you had a seamless and wonderful shopping experience getting into your new Mercedes-Benz with the help of Uttam. Please do not hesitate to reach out if we can be of any further assistance. Kind regards, Heather Lewis-Client Care Manager
Easy I bought an E350 3days ago. From th moment I walked in the dealership everything went smoothly. Uttam was my salesman and he was very knowledgeable and helpful
Business response:
Hello RonDino2. Congratulations on your E 350! It is wonderful to hear you had a seamless and wonderful shopping experience getting into your new Mercedes-Benz with the help of Uttam. Please do not hesitate to reach out if we can be of any further assistance. Kind regards, Heather Lewis-Client Care Manager
good service on recall Recall on improperly grounding of steering column components was repaired while I waited, within about 90 minutes. The waiting area is comfortable.
Business response:
Hello Bill. Thank you for your feedback on your experience. I am happy to hear the service performed on your vehicle was completed in a timely manner. Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.4 star rating with 3,760 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is open now. It will close at 8:00 p.m.
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