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Fletcher Jones Motorcars
- Car Dealers
- Newport Beach, CA
About this business
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience leading you to the vehicle of your dreams. Our commitment is to our guests' complete satisfaction every step of the way and more. View Our Vehicle Specials Today!
Location details
3300 Jamboree Rd, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Deceptive Practices and Lack of Accountability I initially had a positive experience at Fletcher Jones. However, after the sale, I reviewed the numbers and discovered they marked up my interest rate by ~1.5%, despite my Tier A1 credit and their assurances there would be no markups. This lack of transparency cost me thousands over the lease term. When I confronted Fletcher Jones about the interest rate markup, the sales manager, Scott, openly admitted that the rate had indeed been increased without my knowledge or consent. Th... read more
I recently visited this dealership with the intention of test driving a car. I reached out and made an appointment and the appointment was confirmed. The day of the appointment, a team member representing the original salesman I made the appointment with, calls and leaves a voicemail letting me know that he has the keys of the test drive vehicle in hand and was seeking confirmation. I wasnt able to answer the call but the voicemail was transcribed into a text so I texted back confirming the appointment. When I arrive, Im gre... read more
I bought a 2020 ******** **** 300 GLC less than a year ago. Which comes with a factory warranty. My car had an issue that is covered by the factory warranty. Fletcher Jones of ************* refused to do the service form me and asked me to go to the dealer I bought the car from. ********************* was the service person I spoke with. He was rude and short tempered. By law any ******** dealer should accept work which is under factory warranty. Not Fletcher Jones. I am telling everyone I know not to buy a car at Fletcher Jo... read more
Business response:
Thank you for the opportunity to respond to this customers complaints. We have interviewed service advisor, *********************, regarding his interactions with this customer and reviewed the records available to us regarding this customers vehicle. In fact, when this customers vehicle was towed to ********************** from an independent repair shop, the vehicles factory warranty had already expired. **************** advised the customer that the factory warranty had expired and proposed that the dealership repair the v... read more
******* in service is lazy and does not want to assist customers. After you convey to her your personal information and the vehicle that you are requesting information about she will re- ask you for that same information that you just provided her. ******* makes you verify that you have purchased the vehicle from that dealership which seems absurd though I had purchased my vehicle from this dealership and again I had already conveyed this to *******. After all this she does not assist you. When I asked her why she was unable... read more
Business response:
I reached out to this guest and apologized that she felt this way. I explained *******'s role and why she needed all of the info in order to get her to the right person to assist and also that she does not have the knowledge in order to answer technical questions on the vehicle. ******* did reach out to one of our delivery specialists who contacted the guest and was able to assist. The guest was very happy with him and appreciated my call.
Although our experience with FJ started well during the leasing phase, it's what happened afterward that absolutely ruined the experience and put a sour taste in our mouths. After we turned in our previous lease to FJ a month early, we were assured there would be no additional charges. A month after we receive a bill from ****************** for over $1,100 for "damages", things that we could have fixed at a local body shop for $200-300 **** When we contacted our sales person that helped us with the new lease and turning in t... read more
I found my Glc ******** on online I called the dealer went in to test drive car and decided to get it the car had 30K so I figured I should have warranty up to 50K mind you I ask over the phone all these questions before deciding to get the car, I feel like these people are not honest people, they came back to me and told me 3 banks approved me and told me ********** was the one with the lowest car notes Come to find out I did have other banks that did approve me but I guess they came back with a piece of paper showing me on... read more
Highly recommended Mercedes dealer in California On 11-25-2022, we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, un... read more
Business response:
Hi G, Nguyen, Thank you for taking the time to update your review and for your 5 star rating too! Our team thoroughly enjoyed reading that many of our staff took great care of you and were able to turn your situation around. We are grateful for this opportunity and we look forward to serving you for many years to come. All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com
Highly recommended Mercedes dealer in California On 11-25-2022, we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, un... read more
Business response:
Hi G, Nguyen, Thank you for taking the time to update your review and for your 5 star rating too! Our team thoroughly enjoyed reading that many of our staff took great care of you and were able to turn your situation around. We are grateful for this opportunity and we look forward to serving you for many years to come. All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com
Great Sales Rep at a great dealership Last week we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, understanding our ... read more
Business response:
Hi John & Diane! Wow! What a wonderful review! Thank you for taking the time to share and for your 5 star rating! Our team was thrilled to read that Ali Mehrnia (& Austin) took great care of you by being courteous, understanding of your needs, and not pushy, which resulted in a fantastic experience. We are incredibly grateful for the opportunity to earn your business and we look forward to serving you for many years to come. Congratulations on your new Mercedes Benz 2023 GLA! Enjoy every mile! All the Best, Alicia Buccola an... read more
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.4 star rating with 3,658 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is open now. It will close at 8:00 p.m.
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