Flaum Eye Institute URMC

beth Affeldt 

on Google

3 months ago

Waiting time for appointment was over 1 hour!! Asked reception what is going on and she said let me go check. Came back and said we're next and that they are short staffed. Same excuse, same stories. 

Alicia 

on Google

6 months ago

I had an appointment at 3:10. I arrived at 3:05. At check in, I told the receptionist, Debra, that I had to leave by 4:45 at the latest. I asked if the doctors were on time, she said she’d check, but never did. I told her that I needed a woman in the room with me since the doctor was a man. As a victim of a sexual predator, I insist on this when having to be in a closed room with a man. I was not called into the room until 3:30. The tech told me they were short staffed. I asked her if the receptionists knew, and she said the... read more

S R 

on Google

8 months ago

I ask 3 different times yesterday if the drops given would be an issue due to the fact that I drove myself to the appointment. They told me that I would be ok as long as I had sunglasses. This was a blatant lie. I could have gotten into a serious accident driving home because even with my sunglasses it was so bright I felt like I was looking directly into the sun. Although I only live 15 minutes away I had to take every side street with trees to reduce the glare & kept 1 hand over my eyes for shade so I could get home. By th... read more