Flaum Eye Institute URMC

Alicia 

on Google

4 weeks ago

I had an appointment at 3:10. I arrived at 3:05. At check in, I told the receptionist, Debra, that I had to leave by 4:45 at the latest. I asked if the doctors were on time, she said she’d check, but never did. I told her that I needed a woman in the room with me since the doctor was a man. As a victim of a sexual predator, I insist on this when having to be in a closed room with a man. I was not called into the room until 3:30. The tech told me they were short staffed. I asked her if the receptionists knew, and she said the... read more

S R 

on Google

3 months ago

I ask 3 different times yesterday if the drops given would be an issue due to the fact that I drove myself to the appointment. They told me that I would be ok as long as I had sunglasses. This was a blatant lie. I could have gotten into a serious accident driving home because even with my sunglasses it was so bright I felt like I was looking directly into the sun. Although I only live 15 minutes away I had to take every side street with trees to reduce the glare & kept 1 hand over my eyes for shade so I could get home. By th... read more

Phil Ng 

on Google

7 months ago

Newly renovated, there's always a long waiting list for Dr. Plotnik - and there's good reason. He's great.