Arnie S. on BirdEye
2 years ago
07/29/2018, 10:43 AM
Flagship did incorrect work that they would not fix, tried to charge more than our contracted amount, and abandoned the job before it was completed.
We hired Flagship Plumbing for a renovation project at the home my wife and I recently purchased. We contracted with Flagship to replace the existing polybutylene plumbing and to install all new fixtures. We had multiple issues with Karl L., the owner of Flagship Plumbing. He did installations "his way" instead of the looking at the fixtures or spec sheets that I emailed to him.
I emailed Karl spec sheets for our fixtures and vanities, sent follow up emails, brought the fixtures to our new home, and he never brought up any issues. We ended up having to return our neat shower fixture and purchase a different boring one of a specific brand because that was all Karl was capable of installing, his way, the wrong way. We also had issues with our vanities in both bathrooms because Karl does it his way without regard to the vanity purchased and the information provided.
Flagship offered us a "free estimate" for our large job; however, Karl tried to charge us $240 for his free estimate. He then said "I thought you might notice" when I questioned him about the charge. This is a dishonest and shady business practice.
Without the "free estimate charge", Karl's asking price for our scope of work was $9,300. I asked if he would do the job for $9,000 and he agreed to this firm-fixed price. The next day, I drove to Flagship's 2nd hand shop, paid $3,000 (1/3 down), and received a copy of the work contracted and the price agreement of 3 - $3,000 payments. Ask Karl for a $300 price reduction on a $9,000 job and his way is to throw tantrums, disrespect you to the other tradesmen, complain to others that he got "beat down", and include the "beat down" language in his invoice. See this "professional" invoice at the end of this review.
Karl sent me a $5,500 invoice for the 2nd $3,000 payment and tried to strong arm me into paying a total of $11,500 to complete the work despite us having a written legal agreement.
I emailed Karl late in the evening when I discovered his gross negligence and asked him to PLEASE come to my home to fix his incorrect work in the next couple of days. Karl ignored our multiple emails and phone messages for a day, but when he called back, Karl told me how much extra he would charge to fix the incorrect work, then hung up on me, sent text message rants the next business day to another of my contractors stating that nobody is going tell me "how to run my business" and that he is an "honest contractor", and then abandoned the job without fixing his mistakes and before the remainder of the work was done. It is hard to believe anything that Karl L. says or writes.