Flagship Credit Acceptance

Tad S. 

on Birdeye

2 years ago

I have recently had a hardship happen and I spoke with someone regarding my late payment trying to explain to some guy named ERIC that I was going to be late on my payment because of My situation but said I was going to make the payment he started trying to give me the third degree asking what was my intention when I took out the loan first of all I've had the car for a year just refinanced with flagship recently well then I asked to speak with his supervisor and wound up speaking with some idiot named TRAVIS saying he was t... read more

Jessica H. 

on Birdeye

2 years ago

Horrible! I received a text message from them the day my payment was due. Went online by clicking on the link THEY SENT ME, and paid MORE than my car payment online through my account. 2 weeks later I start getting calls about my payment being LATE! They only applied a quarter of what I paid to my car payment and the rest to “miscellaneous fees”! I paid MY CAR PAYMENT ONLINE THROUGH THE LINK THEY SENT and they charged late fees and are calling me non stop! I am NOT paying anymore than I paid! I paid almost 200.00 over my pa... read more

Abriel W. 

on Birdeye

3 years ago

This company promotes for you to set up auto payments at no cost but something is wrong with their auto pay so the payment will bounce and they charge you $30 return check fee and 2 additional $15 fees on your account plus your daily interest fee until you catch it! They are a damn rip off! I called and complained about the issue and they will not refund my money saying that it was my fault I had to set up the information myself! I asked them to tell me what they have on their end to verify if I did something wrong and they ... read more

Deserey P. 

on Birdeye

3 years ago

This company is by far the worst financial institution to have a loan with. Even trying to pay off my car was the worst experience I have had. Every representative is extremely rude and are so unprofessional!! They never do what you request! If that is emailing a receipt, speaking with a supervisor, or requesting payment help. I would not recommend, EVER!! If I can give 0 stars I would.  

Jc C. 

on Birdeye

3 years ago

I am notifying you that due to your company denying me help to defer my payment, because I had covid19 and my wife could not work and had no extra income. We had to prioritize our budget and spending. The car is not priority.   I am surrendering the vehicle back to you. I need to know what bank, car lot, tow lot who. Do not come to my house, because the car is in another safe location. I will surrender it back to you. If you do not give me a location only through email. I will never answer your phone calls. You give me th... read more

Yonary Z. 

on Birdeye

3 years ago

I called to ask for a deferment for my loan because we where affected by COVID19 and I have never missed a payment and have always paid 2 weeks ahead of time and they told me that they aren't approving any deferments for the this month and that they cant help. I have been paying on time for so long and they just don't care to help. This company has no shame not wanting to help out customers during this time. I have been running on savings for the past 3 months and they refuse to even help me for 1 month. They said management... read more

cheritta w. 

on Birdeye

4 years ago

I have been having a lot of problems with flagship credit I have been making my payment and they keep reporting late. and 2018 it was a hurricane for august September and October, I was told by a flagship credit employee that I had a three-month grace point due to the hurricane they told me they will push the payment back until I was back at work. I later found out that they reported late payments and they didn't honor what I was told on the phone. just recently they but a 30-day late payment on my credit report for the mont... read more

Stephen G. 

on Birdeye

4 years ago

DO NOT USE THEM!!! They gouge you with their high rates and I understand that you may have to use them because of your credit score. Just know, they gave me bad information, I was running late on my payment, although I was going to pay it by the 29th day, so that it is not a 30 day late that will hit your credit report. I went online, they said they had customer service people available on Saturday and Sunday to call in. I went to pay this on Sunday (29 days late, not 30). I called in during the hours they stated they were... read more

reginald j. 

on Birdeye

4 years ago

theses are the most rude and unprofessional individuals that i every traded with, or worked with. this teaches you to take card of your credit scores, so that you would not have to deal with theses kind of individuals.