Flagship Carwash Center

Max G. 

on Birdeye

3 months ago

I chose this wash because an employee assured me it was brushless--critical for my SUV's Thule roof-rack system. Mid-wash I discovered brushes were, in fact, pounding my car. The rack was damaged and could easily have ripped the rails right off the roof. I filed a damage claim the same day with photos and a repair estimate. After one cursory phone call denying liability, Flagship stopped communicating. Despite multiple follow-ups--including a written request to corporate on June 11--I've received no resolution, no explanati... read more

Robb R. 

on Birdeye

7 months ago

When I began my membership on 21 Jan, 2025, I noticed that the gate rarely opened automatically and had to be opened manually by the guys working there. I also noticed that I wasn't receiving the correct washes at times, but I let that go. Drove into the car wash on 21 Feb, 2025 and noticed that my membership was showing "expired" on the drive-up screen (at the Lutherville Timorium location). I was then directed out of the wash line and called the customer service number (4109883661) on my way home. The Customer Service folk... read more

Steven B. 

on Birdeye

2 years ago

I bin member for years but I went to gansville car wash and they did about a thousand dollars of damage to car and are responsible but they are refusing to make things right be carefull using this carwash if your car gets damaged and that's a good chance you are out of luck they suck big time  

Matthew S. 

on Birdeye

2 years ago

I've been going to this car wash since it was opened as the train station car wash. Ever since FLAGSHIP purchased the facility, my car and especially my wheels NEVER get properly cleaned. Additionally, the electronic check in and check out process NEVER works properly without manual intervention, and there is a really language barrier. The place is a rip off and does not do a good job on your car. 

topmilg 

on Birdeye

2 years ago

Called to confirm stating the location twice if open since previously closed and website not stating closed. Was told twice it was open only to drive there and find out it is not. Time to find a new car wash. 

Mary C. 

on Birdeye

4 years ago

I have always been happy with Embassy in McLean VA. It is an efficient, friendly, well-run car wash.  

Michael M. 

on Birdeye

4 years ago

The manager at this location just canceled my $65 per month package because I asked him to clean my front passenger seat and rear seat where one of the workers placed my wet floor mats while putting them back into the car after cleaning them. He told me to find another location if I wasn't satisfied and then said I was the only person paying for the $65 per month package that always asked for the optional Odor-X and Trim features and that they lose money with me as a result - ?!?! So they canceled my package! I am SPEECHL... read more

A I. 

on Birdeye

5 years ago

For the 3rd time this year, they did not do a good job. There was a lot of crumbs that needed to be vacuumed on the backseat and between the front seats. There was a lot of stains on the weed windows. They did not do the trunk even thg though I asked for this as and it was open. This place is not what it used to be.  

Marissa J. 

on Birdeye

6 years ago

I was absolutely floored when I saw the inside of my car!! The seats were filthy from dogs and kids and when I picked it up, the upholstery looked the way it did when I first bought it! You guys did an incredible job and I will definitely be back when I need another wash!