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Fix My Hot Tub Barrie
- Home Services
- Barrie, ON
About this business
Location details
508 Bryne Dr, Barrie, ON, L4N 9P6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a technician do a diagnostic. I had to work so I left him to it. I had a feeling that the flow sensor on my tub was faulty. He told me after his diagnostic, which was $250 that he checked the flow sensor and it was fine, and I needed a new computer, which would have been a $2000 job. I tried booking service to get this job done, I chased the tech multiple times and nothing. I even called their service department and got the ticket raised, and still nothing. They told me I would need another $250 diagnostic because they... read more
Technician arrives on time and in a large van. Check! Problem is he isnt prepared for the repair without a single part for my tub. Claims part is available and will be back on Tuesday. Take the day off, wait around... no calls, no visits so I call them. Deal with AI host, cannot reach anyone who can help. Finally get a call from a customer support manager but no phone number to call back? My escalation person promised to try and see about speeding up the service request... I didnt hear anything so I email again. Now im told ... read more
Technician arrives on time and in a large van. Check! Problem is he isnt prepared for the repair without a single part for my tub. Claims part is available and will be back on Tuesday. Take the day off, wait around... no calls, no visits so I call them. Deal with AI host, cannot reach anyone who can help. Finally get a call from a customer support manager but no phone number to call back? My escalation person promised to try and see about speeding up the service request... I didnt hear anything so I email again. Now im told ... read more
My experience with Fix My Hot Tub was 5 stars from start to finish. Technician Joe S. was stellar. He provided a courtesy call and arrived on time. He was friendly, knowledgeable and fully explained the repairs required. His work was tidy, excellent and the hot tub works great again. Joe is an excellent representative of the company and I highly recommend him.
Some of the worst customer service I have ever experienced. Waited 6 weeks for a part that I was told would take one week. Never received any communication from the company. Every time I called to inquire about my part it was blamed on the supply chain. Then I was told my part went to a different customer. When I asked to speak to a manager to voice my complaint they took 2 days to email me back when I requested a phone call. This company over charges on hours worked, overcharges on the parts and then takes no responsibility... read more
Frequently asked questions about Fix My Hot Tub Barrie
How is Fix My Hot Tub Barrie rated?
Fix My Hot Tub Barrie has a 4.3 star rating with 62 reviews.
When is Fix My Hot Tub Barrie open?
Fix My Hot Tub Barrie is open now. It will close at 5:00 p.m.
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